Store Manager

Role overview

Ryman is hiring a Store Manager for its Glasgow Road, Westmoreland, Jamaica location. This position is offered for 37.5 hours per week and focuses on leading the store team, improving commercial performance, and maintaining high standards across customer service, operations, and compliance.

What you will do

In this position, you will guide a strong team and help grow store turnover and revenue by applying lean working practices. A major part of the job is to keep a close eye on financial measures such as wages, wastage, and shrinkage, along with non-financial indicators like customer feedback, internal audit results, standards, and compliance.

• Resolve customer complaints and difficult situations with confidence and professionalism, while helping colleagues understand the importance of building customer loyalty.
• Create a service-led culture in which the team welcomes customers warmly, identifies their needs, recommends suitable products using strong product knowledge, and drives add-on sales through promotions and upselling.
• Make sure the team understands sales and KPI targets, receives the support needed to beat them, and gets performance issues addressed promptly.
• Control spending carefully and keep all controllable costs within approved budgets.
• Work closely with store colleagues and Retail Support teams on stock, store layout, promotions, training, development, and employee relations matters.
• Recruit, develop, and retain high-quality colleagues who reflect the values and behaviours of Ryman and TPRG.
• Plan store staffing effectively so the business can operate profitably within agreed budget levels.
• Encourage a coaching and development mindset across the store.

What the employer is looking for

The ideal candidate will bring energy, commercial thinking, and a strong background in people management. You should enjoy working in a fast-moving retail environment, be comfortable juggling priorities, and be ready to take ownership of results.

• Genuine enthusiasm for the Ryman brand and its associated businesses.
• Strong focus on customer satisfaction and exceeding expectations.
• Self-driven, energetic, and results-oriented.
• Ability to work independently as well as contribute effectively to a team.
• Confident about spotting and maximising sales opportunities.
• Capable of managing multiple tasks and deadlines at the same time.
• Adaptable to change and comfortable working at pace.
• Hands-on approach and willingness to get involved wherever needed.
• Commercial awareness and a proactive mindset for increasing sales.
• Strong problem-solving ability and a practical approach to solutions.
• Good communication and collaboration skills.
• Commitment to learning and supporting the growth of both yourself and your team.
• Flexible about working hours and location.
• Solid experience in team management.

What is offered

• Opportunity to work with a passionate, dynamic team where personal growth and ideas are valued.
• Competitive pay package.
• Company pension scheme with the option to top it up.
• Generous holiday entitlement, including an extra wellbeing day.
• Structured training to support success in the role.
• Apprenticeship opportunities to continue developing your skills.
• Access to mental health first aiders, wellness sessions, and support groups.
• Discounts across the company’s brands and through the benefits hub.
• Cycle2Work scheme.
• Long-service and recognition awards.
• Colleague referral scheme.
• Company and team social events.

About the company

Founded in 1893 by Henry J Ryman, Ryman has spent more than 130 years serving customers with stationery, office supplies, printing, technology, and related products. The business is part of Theo Paphitis Retail Group, alongside Robert Dyas, Boux Avenue, and London Graphic Centre.

Starting from its first store on Great Portland Street, the company has expanded to more than 200 locations, supported by a website and app. Ryman focuses on helping colleagues grow with the right tools and knowledge, while keeping customers at the centre of everything it does.

The organisation values energy, enthusiasm, resilience, innovation, and adaptability, and looks for team players who want to make a meaningful impact.

Equal opportunity statement

Ryman is committed to equal opportunities and building a diverse, inclusive workforce in line with the Equality Act. The company welcomes applicants from all backgrounds and aims to create teams where everyone can be themselves at work.

Additional notes

This job description is not exhaustive. You may be asked to take on other duties when required.