- Experience
- 4+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 4 hours ago
- Work mode
- In office
- Education
- Full-time graduate degree
- Eligibility
- Candidates with a full-time graduate degree and at least 4 years of experience in retail business operations can apply. MBA/PGDM holders are also suitable. The role is intended for professionals who can manage a retail store, lead teams, and coordinate with internal and external stakeholders.
- Resume
- Required to apply
Where you'll work
Job description
About Airtel
Airtel, established in 1995, works to expand reliable connectivity and create opportunities at scale. Its network reaches close to 96% of the country and supports newer technologies such as 5G, IoT, IQ, and Airtel Black. The company also emphasizes building meaningful outcomes for customers while staying mindful of environmental balance.
What You Can Expect
The organization describes a culture built around making an impact, taking early ownership, and trying out different career directions. Employees are encouraged to contribute ideas that can grow into large-scale outcomes, take responsibility beyond the usual scope, and use the freedom to explore and execute new approaches.
Role Summary
This position is focused on running the Airtel store smoothly, ensuring day-to-day operations stay compliant with company standards, and delivering a strong customer experience. The role also owns store revenue performance and cost management.
Store Operations
- Run store activities according to the approved SOPs and maintain the store presentation as per brand and layout guidelines.
- Monitor stock levels, carry out routine inventory checks, and work with supply chain teams to keep products available as needed.
- Manage visual merchandising so that product placement and store layout remain attractive and aligned with the brand.
- Track store transactions and budgets carefully to support financial discipline and cost targets.
- Apply security and loss-prevention practices to protect stock and store assets.
- Ensure the store is ready for formal launches, as well as refit and conversion activities.
Customer Experience
- Set up and follow processes that improve customer satisfaction and resolve issues effectively.
- Provide a high-quality in-store experience through product guidance, support, and timely problem resolution.
- Use KPIs to review store performance and share regular updates with senior leadership.
People Management
- Guide retail staff through coaching, feedback, and ongoing support to improve service quality and sales outcomes.
- Conduct training sessions when needed to build product knowledge, selling skills, and best practices within the team.
- Coordinate with central teams such as marketing, finance, and HR to keep store operations aligned with broader business policies and online-offline integration.
Education and Experience
A full-time graduate degree is required. An MBA or PGDM is optional. The role calls for more than 4 years of experience in retail business operations.
Key Interactions
Internal stakeholders include Zonal/Area Sales Managers and Field Sales Executives. External interaction includes Channel Partners.
Skills and Competencies
The role calls for strong retail operations knowledge, sales and merchandising understanding, working familiarity with MS Office tools, and effective leadership, communication, collaboration, and customer focus.
Additional Information
Job details list the function as D2C, sub-function as Sales, and level/grade as Senior Executive / Executive. The reporting line is to the Regional Head, also referred to as the Zonal Own Retail Manager. No direct or indirect team count is specified in the source.
Location
Agra, Uttar Pradesh, India.