Store Manager

Overview

In the role of Store Manager, you will take complete responsibility for your store's performance, focusing on delivering outstanding customer experiences that drive sales and profitability. You'll lead and motivate your team to maintain operational excellence and outstanding service, creating a vibrant and customer-focused environment. Your strategic leadership and people-oriented approach will help the store meet its objectives and establish itself as a favorite destination for customers.

Key Responsibilities

• Lead the store team in providing personalized styling advice, in-depth product knowledge, and memorable in-store experiences to ensure exceptional customer service.
• Analyze sales data to inform strategies improving store performance and take accountability for its commercial success.
• Inspire and manage a team including managers, visual merchandisers, and sales advisors to exceed service and operational standards consistently.
• Oversee recruitment processes, and ensure thorough onboarding and training for new hires to build a capable team.
• Identify high-potential team members and devise tailored professional development plans to support their growth.
• Manage all store operations aspects such as compliance and visual merchandising, ensuring efficiency and high standards.
• Promote a positive, inclusive, and motivating workplace culture where employees can thrive.

Qualifications and Skills

• Strong customer-centric approach with proven success in utilizing customer feedback to boost business performance in retail settings.
• Excellent commercial insight and understanding of retail KPIs to align store goals with customer needs.
• Proven leadership abilities in fast-paced retail environments, driving sales and excellent customer service through effective team management.
• Willingness to learn, accept feedback, and pursue continuous personal and professional growth.
• Clear, confident, and empathetic communication skills suitable for engaging customers and leading teams.
• Experienced in coaching, providing constructive feedback, and supporting team development.
• Adaptability to shifting priorities and openness to diverse perspectives when planning and making decisions.
• Solid knowledge of retail store operations, compliance, security, and standards, with experience in team leadership and training.
• Flexibility to work varied hours including evenings, weekends, and holidays.
• Proficiency in English language.

Additional Details

• This full-time role requires a commitment of 39 hours per week.
• Applicants should submit their CV in English promptly.

Employee Benefits

• Enjoy a 25% staff discount across all H&M Group brands both in-store and online.
• Participation in the H&M Incentive Program that rewards contributions and supports career advancement.
• Generous clothing allowance exclusive to COS team members.
• Exciting growth and development opportunities within COS and the wider H&M Group.

Inclusion & Diversity Commitment

H&M Group is dedicated to cultivating an inclusive, diverse, and equitable workplace globally. We embrace a diverse range of backgrounds and perspectives to enhance creativity, broaden thinking, and strengthen connections among colleagues and customers. Diversity is a key consideration throughout our recruitment process to reflect the communities we serve.

About the Company

COS specializes in providing ready-to-wear fashion and accessories distinguished by exceptional quality and timeless design. The brand emphasizes luxury through craftsmanship, innovation, and trendsetting fashion movements.