Store Manager - Retail

Overview

Join Pet Valu as a permanent Store Manager based in St. Catharines, Ontario, responsible for overseeing all aspects of retail store operations within a pet shop environment. The role requires a dynamic and detailed-oriented individual capable of managing daily activities, staff, and store performance effectively.

Key Responsibilities

• Lead and supervise daily operational activities of the store.
• Evaluate store performance continuously and take corrective action as needed.
• Organize and plan daily business functions to meet sales targets.
• Manage, assign tasks, and support staff members to ensure smooth operations.
• Analyze market research and consumer trends to assess demand, forecast sales volume, and understand competitors' impact.
• Select and procure merchandise suitable for resale, determining the product and service mix.
• Execute pricing strategies and credit policies to optimize profitability.
• Develop and implement marketing approaches to drive store sales and visibility.
• Prepare budgets and closely monitor store revenues and expenditures to maintain financial health.
• Identify and determine staffing needs; recruit, hire, and oversee store employees and volunteers.
• Handle payroll and conduct regular performance reviews for staff development.
• Address and resolve store-related challenges including customer concerns, complaints, and stock shortages.
• Oversee office administrative functions and volunteer coordination.

Working Conditions and Environment

• Work weeks range from 30 to 40 hours.
• Located in a pet shop setting with availability of public transportation.
• Expect a fast-paced workplace requiring multitasking under pressure and meeting tight deadlines.
• Work involves a mix of sitting, standing, and walking activities.

Qualifications and Experience

• Post-secondary education: College or CEGEP diploma.
• Professional experience between one and two years or equivalent in retail management or related fields.

Personal Attributes

• Ability to adapt and show analytical thinking in problem-solving situations.
• Collaborative nature with creativity and efficiency.
• Energetic, goal-directed, and hardworking attitude with strong integrity.
• Outgoing personality with positive attitude and proactive mindset.
• Fast learner with excellent time management and prioritization skills.
• Customer-focused with outstanding interpersonal and communication abilities, both verbal and written.
• Flexible, organized, mature, with good judgment and patience.
• Resourceful, able to multitask, and supports team dynamics.