Store Manager, Ontario St.

Role Overview

We are looking for a dedicated Store Manager to lead our Ontario St. location in Stratford, Ontario. This role involves managing customer service, store operations, training, and leadership initiatives to ensure the highest standards and objectives are met.

Key Responsibilities

• Ensure delivery of outstanding customer experiences by addressing all customer concerns and executing customer experience goals.
• Meet service level targets for both in-store services and fulfillment of eCommerce orders, offering seamless omni-channel engagement.
• Maintain store operational standards including visual merchandising compliance, store upkeep, and price accuracy.
• Implement and oversee standard operating procedures (SOPs) effectively.
• Achieve corporate shrink reduction targets through team training, enforcing loss prevention policies, audit standards, and strict inventory controls.
• Adhere to all company policies relating to loss prevention, cash handling, audits, and occupational health and safety standards.
• Oversee technology-based service programs ensuring maintenance and compliance.
• Plan efficient weekly schedules covering sales and support team functions.
• Deliver ongoing coaching and feedback to management and staff through various communication channels such as huddles and one-on-ones.
• Develop individual growth plans and conduct annual performance reviews for management and direct reports.
• Lead recruitment and hiring efforts to maintain a full and effective store team.
• Represent the brand both internally and externally, promoting the store, products, and team.
• Drive team motivation and performance through recognition programs, contests, and customer feedback.
• Manage performance according to company standards, including disciplinary actions where necessary.
• Foster a positive, safe, inclusive, and empowering workplace culture.

Candidate Profile

• Proven experience coaching, mentoring, and developing retail teams through clear communication and support.
• Result-oriented mindset with strong ability to establish and manage daily and weekly operational plans.
• Excellent communication and organizational abilities.
• Strong skills in training and employee mentoring.
• Minimum of 3 to 5 years’ experience in retail management.
• High energy, enthusiasm, and a commitment to achieving success.
• Proficient with basic computer applications.

Compensation and Benefits

• Competitive annual salary ranging typically between $53,900 and $70,900, influenced by experience, skills, store size, and location.
• Comprehensive benefits and retirement plans.
• Performance-based incentives.
• A variety of perks to support well-being.
• Opportunities for career advancement and employee product discounts.

Additional Information

This role is an existing vacancy within the organization. Recruitment processes may involve the use of artificial intelligence tools for preliminary resume screening, however all final hiring decisions are taken by human recruiters.

Company Overview

Sport Chek is Canada's premier destination for footwear, apparel, and sporting equipment. As part of the Canadian Tire family, we promote an active lifestyle and a collaborative team environment to serve customers nationwide.

Diversity and Inclusion Commitment

We are dedicated to fostering an inclusive, respectful work environment that embraces diversity across all dimensions including religion, nationality, gender, race, age, ability, language, sexual orientation, and gender identity. We actively support candidates from equity-seeking groups and provide accommodations during the recruitment process upon request.