Store Manager

About The Role

The We Store seeks a seasoned, people-oriented Store Manager to lead one of its cannabis retail outlets. You will oversee all facets of store success including team leadership, customer experience, sales, daily operations, and regulatory compliance. This role demands decisiveness, adaptability in a dynamic retail setting, and strong leadership skills.

Key Responsibilities

• Guide, mentor, and develop a high-achieving store team.
• Set clear performance expectations and hold staff accountable to company standards.
• Provide continuous feedback, coaching, and support to team members and leaders.
• Resolve employee concerns, performance challenges, and workplace conflicts promptly and professionally.
• Assist with hiring, onboarding, and training new employees.
• Promote an inclusive, positive, and professional store culture.
• Support growth and development of Team Leaders toward increased responsibilities.
• Manage daily store operations and overall performance.
• Design effective staffing schedules aligned with business needs.
• Oversee inventory control, reconciliation, and point-of-sale processes.
• Handle cash management duties including safe balancing and deposits.
• Complete store reports, payroll paperwork, and administrative duties accurately and timely.
• Manage product returns and recalls efficiently.
• Maintain store appearance, merchandising standards, and displays.
• Plan and coordinate promotions and special events within the store.
• Maintain strong communication with Area Manager, Human Resources, Accounting, and Corporate departments.
• Lead the team to provide knowledgeable, welcoming, and consistent guest services.
• Drive store sales and support meeting or exceeding performance targets.
• Monitor and analyze store performance, identifying areas for improvement.
• Stay updated on cannabis products, retail trends, and customer preferences.
• Manage escalated guest concerns professionally and support team in resolving issues.
• Ensure full compliance with all cannabis retail regulations, company policies, and procedural requirements.
• Keep accurate records and store documentation up to date.
• Foster a safe, professional, and regulation-compliant workplace.

Candidate Profile

• Prior managerial or supervisory experience, ideally in retail or customer-focused sectors.
• Background in sales and retail operations management.
• Strong leadership and personnel management abilities.
• Good judgment and confidence in making daily business decisions.
• Experience coaching staff and managing performance evaluations.
• Excellent communication and conflict management skills.
• Highly organized with strong attention to detail.
• Ability to work independently and take full ownership of store responsibilities.
• Adaptable and open-minded, comfortable working in a changing environment.
• Authentic interest in cannabis and eagerness to continuously expand product knowledge.
• Customer-focused with strong interpersonal skills.
• Capability to balance multiple priorities in a fast-paced setting.

Mandatory Requirements

• Possession of a valid CannSell certification.
• Clear criminal background check.
• Availability aligning with business's scheduling needs.
• Physical capability to stand for long durations and lift items weighing up to 30 pounds.

About You

You are a confident, approachable leader who believes that a high-performing team is the foundation of strong store results. Combining people management expertise, business acumen, and a genuine passion for cannabis, you drive operational excellence and exceptional customer experiences.