- Experience
- 5 yrs
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Overview
You are a natural mentor and coach with a passion for supporting others and delivering an excellent customer experience in the store. Your team responds well to your leadership and is eager to collaborate with you with commitment. Reporting to the District Manager, you will be responsible for leading, coaching, and developing all team members to ensure an outstanding customer experience while implementing all corporate strategies. Your duties cover all facets of store management, including recruiting, hiring, training, customer satisfaction, visual merchandising, and store operations in accordance with company standards.
Together, these activities contribute to increasing sales, maximizing profitability, and driving success for both you and your team.
Qualifications
- Proven leadership skills with at least 5 years of experience in a customer-facing retail environment
- A minimum of 5 years managing retail stores
- Confident and assertive demeanor in customer interactions to create a premium shopping experience
- Driven to achieve excellent results fueled by enthusiasm for customer engagement and sporting goods
- Adaptability and solution-oriented mindset when facing changing demands and opportunities in a dynamic omnichannel retail setting
- Strong cognitive and numerical skills, including problem analysis, decision making, and financial assessment
- High levels of integrity, ethics, value awareness, and trustworthiness
- Flexible availability, including evenings, weekends, and holiday periods
Key Responsibilities
- Coach and motivate the team to reach peak performance and provide an exceptional customer experience
- Implement standards related to recruiting, hiring, training, customer satisfaction, visual merchandising, and store operations
- Take proactive measures to improve core KPIs to maximize profitability
- Enhance brand loyalty by empowering the team to deliver a natural and personalized shopping experience for customers
- Serve as a liaison connecting customers, sales staff, store management, and business partners
- Ensure a strong customer focus through clear and motivating leadership communication
- Guarantee compliance with all visual merchandising guidelines and standards
- Passionately impart product knowledge to employees and guide them on its best application during customer consultations
Industry
Retail