Store Manager

About Carter's

Carter's Inc. stands as the leading baby and young children's apparel retailer across North America, managing brands like Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet. Recognized as the number one purchased children's clothing brand, Carter's prides itself on its heritage of quality products and strong team culture. Emphasizing connection between customers, teams, and families, the company values care, teamwork, flexibility, and growth through ongoing training and development.

Role Overview

As a Store Manager at Carter's, you will be the welcoming face for families embarking on their parenting journeys, assisting and educating customers about baby essentials and school needs. Leading your team, you will foster an inclusive and positive workplace while developing their expertise in product knowledge and career growth.

Key Responsibilities

• Recruit, network, and develop succession plans by training and nurturing your team.
• Create a safe, positive, and collaborative work environment that recognizes and motivates employees to enhance engagement.
• Develop leaders through clear direction, delegation, and investment in their professional growth.
• Promote a customer-centric sales floor by implementing the Leader on Duty program effectively.
• Manage merchandising, operations, payroll, and budgets adhering to company standards.
• Analyze Key Performance Indicators to identify behaviors that impact store results positively.
• Ensure the seamless delivery of an omnichannel customer experience by training teams on available tools.
• Enhance customer loyalty through company-sponsored initiatives.
• Minimize losses by maintaining consistent customer service, educating staff, and applying operational controls.

Candidate Profile

• Displays a positive, solution-driven attitude.
• Communicates professionally and effectively in both verbal and written forms.
• Has proven leadership and multitasking capabilities supervising others.
• Is comfortable using technology such as Outlook, Excel, and internet tools.
• Possesses at least 3 years of retail or related management experience overseeing direct reports.
• Holds at minimum a high school diploma.
• Capable of lifting up to 40 pounds, frequent bending, stooping, reaching, pushing, and pulling.
• Available to work flexible hours including days, nights, weekends, holidays, and at least two closing shifts per week.

Additional Information

Employees must be able to stand or walk for long durations and climb ladders safely. Carter's fosters equal opportunity and encourages applicants from all backgrounds, offering accommodations upon request. Job duties may evolve per management discretion, including shifts in responsibilities, titles, or location.

Application Notes

Current Carter's employees are advised not to apply externally but to use the internal application system.

Benefits and Work Environment

• Schedules designed for work-life balance.
• Comprehensive benefits including health and mental wellness plans.
• A 30% discount on company brands, referral bonuses, paid time off, holidays, and parental leave.
• Support for adoption assistance and charitable matching gifts.
• Opportunities for personal and professional development and career advancement.