Store Manager

About The Opportunity

The Perfume Shop places people at the core of its mission, seeking individuals distinguished by their Talent, Passion, and Spark to help push forward its vision. This permanent position requires taking full responsibility for the store's daily operations and success.

Role Overview

This Store Manager role demands leadership by example, motivating a diverse team to consistently meet defined sales and performance goals in a lively retail environment focused on perfumes. The manager ensures smooth operational management and compliance with security protocols, while fostering a culture of excellent customer service and staff development.

Key Responsibilities

• Lead customer engagement by delivering outstanding service and inspiring the team to uphold these standards.
• Own the delivery of daily, weekly, and annual sales targets, providing clear direction to the team for each shift.
• Analyze store performance data and execute action plans, addressing any challenges that arise.
• Manage key holders to guarantee correct store opening and closing times, maintaining strict adherence to security procedures.
• Design and communicate staff rotas effectively to optimize store coverage.
• Control stock inventory to minimize losses and ensure stock accuracy.
• Coach, mentor, and support team members through regular one-on-ones, performance monitoring, and celebrating successes.
• Recruit new staff by focusing on identifying talent, passion, and potential within candidates to build a strong team.

Candidate Profile

The ideal candidate brings management experience from fast-paced retail environments, with a strong focus on teamwork and staff development. A strategic, hands-on approach combined with in-depth knowledge of key performance indicators such as sales, service, and profit & loss is essential. Flexibility in working patterns is needed to meet operational demands.

Compensation and Benefits

• A competitive annual salary of £32,013.
• Annual bonus based on key performance indicators.
• Christmas commission dependent on store sales and hours worked.
• 30 days annual leave, pro-rated if applicable.
• Exclusive 20% discount on perfume products and eligibility for special customer promotions.
• Additional partner discounts including those with Superdrug and 3 Mobile.
• Opportunities to earn prizes and incentives based on individual, team, and store achievements.
• Continuous training and learning initiatives to foster professional growth.
• Access to financial wellbeing tools such as Wagestream for pay flexibility.
• Pension scheme and health and wellbeing programs.

Additional Information

The Perfume Shop strongly supports career growth from within, offering apprenticeship schemes across multiple levels. The company is committed to equal opportunities and diversity, providing accommodations for individuals with disabilities throughout the recruitment and employment process.

The Perfume Shop forms part of the AS Watson Group, a leading global health and beauty retailer with over 130,000 employees worldwide, operating 16,500 stores in 28 markets and generating $23 billion in revenue in fiscal year 2023. The group offers a seamless retail experience blending offline and online channels, serving over 5.5 billion customers annually.