Store Manager - Eyewear Retail

About the Company

Lenskart is Asia's premier eyewear brand, currently serving 40 million customers. With over 1500 stores across 175 cities in India, Singapore, and the UAE, the company's goal is to reach one billion eyes globally by 2025. Lenskart is dedicated to revolutionizing vision correction and how people experience the world, leveraging advanced technology and talented teams. Its international operations, including 40 retail outlets in Singapore and the UAE, are rapidly expanding across Asia and the Middle East.

Role Overview

Step into a dynamic role as a Visionary Eyewear Store Manager where you will lead store operations focused on stylish and functional eyewear. Your mission is to guide customers in selecting glasses that enhance vision while making a fashion impact, along with empowering your employees to deliver excellence.

Key Responsibilities

• Oversee full store operations such as opening and closing, cash management, stock control, and maintaining cleanliness and organization.
• Drive sales performance by meeting targets, analyzing data to identify growth prospects, and managing costs to maximize profitability.
• Lead and develop store staff through training, performance management, scheduling, payroll oversight, and motivation to maintain high customer service standards.
• Ensure outstanding customer experiences by addressing inquiries and resolving complaints effectively to foster loyalty.
• Manage product placement and visual merchandising to optimize appeal and sales in accordance with company policies.
• Collaborate with marketing to execute campaigns and promotions, assessing their impact and reporting outcomes.
• Maintain safety and security compliance, implementing loss prevention to safeguard assets.
• Enforce company policies, stay informed on retail trends, and apply operational best practices.
• Build strong relationships with customers, suppliers, and cross-functional teams to support smooth business operations.

Qualifications

• Educational background includes a minimum of GCE O’level or equivalent; a degree in business or retail management is advantageous.
• Extensive retail experience totaling at least five years, with a minimum of three years in a managerial position such as Store Manager.
• Proficient knowledge of retail concepts including sales processes, merchandising, inventory systems, and customer service best practices.
• Demonstrated leadership capabilities in team management, communication, delegation, and problem-solving.
• Strong business acumen with proven success in sales target achievement, financial oversight, and budget management.
• A customer-centric approach focused on delivering excellent service and handling client concerns thoughtfully.
• Exceptional organizational and time management skills, capable of multitasking and prioritizing diverse responsibilities.
• Sound decision-making skills with a proactive attitude toward resolving challenges.
• Flexibility to work varied schedules including weekends and holidays, adapting readily to evolving situations.

Additional Information

• Employees enjoy comprehensive medical insurance coverage.
• Year-round employee benefits and perks are provided to enhance workplace satisfaction.
• There are exciting opportunities for career advancement within the company.
• The company culture promotes enthusiasm and uniqueness in the work environment.
• An attractive monthly incentive package is part of the compensation.