Store Manager

About the Role and Company

We are LUSH, a pioneering cosmetics company and inventors of the bath bomb, dedicated to ethical business practices and making a positive impact beyond profits. We are partly employee-owned and firmly believe in fair pay, social responsibility, and inclusivity. As a Store Manager based in Dublin Henry Street, you will have the opportunity to lead a passionate team and deliver exceptional customer experiences while connecting with your local community and supporting charitable initiatives.

Responsibilities

• Lead and motivate your team to provide outstanding customer service, creating an inviting and vibrant store atmosphere.
• Utilize business metrics to drive sales growth, set targets, and organize events, parties, and community outreach.
• Maintain well-stocked, attractive product displays that align with sales trends and seasonal changes.
• Oversee financial aspects including staff costs, operational expenses, and inventory to ensure profitability.
• Recruit, train, and develop a diverse team prepared to meet sales and service objectives.
• Promote a positive workplace culture through strong communication and support of work-life balance.
• Coordinate in-store and external events with the PR team to increase store visibility and attract customers.
• Ensure operations adhere to LUSH guidelines while customizing internal processes to the store's needs.
• Maintain employee safety and well-being, providing access to necessary support resources.
• Adapt trading hours and staffing in response to sales trends and customer demand to optimize business performance.

Skills and Expertise

• Strong passion for delivering exceptional customer service and setting the example for a caring store environment.
• Effective management skills to handle difficult conversations, set clear expectations, and support your team’s morale.
• Demonstrated teamwork through leading by example and developing your staff to meet goals.
• Excellent verbal communication to convey business strategies internally and collaborate with other stores.

Benefits

• Holiday allowance and paid birthday day off.
• 50% discount on LUSH products and spa treatments.
• Discretionary and profit-based bonuses.
• Pension scheme enrollment.
• Cycle to work scheme, discounted rail and bus season tickets.
• Employee assistance program for wellbeing support.
• Parental leave with six months full pay for qualifying primary caregivers and enhanced paternity leave.
• Flexible working arrangements tailored to role and location.
• Participation in employee ownership (10% ownership), contributing ideas and sharing rewards.
• Access to employee-led community networks supporting diversity, including Disability, Chronic Illness, Family Support, Race and Ethnicity, LGBTQIA+, Menopause, and Neurodiversity groups.
• Tailored gender-affirming healthcare support.

Additional Information

The contract hours range from 32 to 40 hours weekly. Interview scheduling is planned for the week beginning 19th October, though this may change depending on response volume or business needs. Applicant data is handled securely in compliance with privacy standards.