Store Manager - Dublin City

Role Overview

This permanent full-time position (37.5 hours per week) entrusts you with leading a vibrant store environment where customers feel welcomed, supported, and inspired. Embodying core values such as bravery, customer focus, teamwork, and kindness, you will oversee all aspects of store performance, culture, and daily operations.

Primary Responsibilities

• Foster a customer-centric atmosphere ensuring every interaction is personalized and positive.
• Guide and coach your team to deliver exceptional customer service and effective problem resolution.
• Engage customers in meaningful conversations to help them discover products that enhance their lifestyle, promoting self-service options like the My3 app with a "show, don’t do" method.
• Take ownership of store key performance indicators, including sales, stock management, service delivery, and audits.
• Inspire your team to exceed sales and performance targets consistently.
• Stay well-informed about product updates, market competitors, and industry developments.
• Identify opportunities for process enhancements and operational improvements, proactively initiating change.
• Develop a collaborative and inclusive team culture that promotes high performance.
• Collaborate effectively with colleagues across departments for swift issue resolution.
• Lead your team through organizational changes and participate in company-wide projects focusing on people, performance, and customer experience.
• Manage staff with empathy and fairness, nurturing a positive environment for both customers and colleagues.
• Maintain high operational standards in stock presentation, store layout, compliance, and cleanliness.
• Ensure strict adherence to Data Protection and Retail Loss Prevention policies.
• Recognize and celebrate team efforts and successes regularly.

Required Skills and Experience

• Proven experience managing a retail team in a fast-paced setting.
• Track record of achieving or surpassing sales and performance goals.
• Strong communication, coaching, and leadership abilities.
• A genuine passion for providing exceptional customer experiences.
• Familiarity with operational tasks including stock control, audits, administration, and compliance.
• Ability to support and guide teams through change while upholding high standards.

Benefits and Perks

• Competitive salary accompanied by commission and reward structures.
• Annual entitlement of 25 days leave.
• Company-provided smartphone with a generous employee plan.
• Monthly benefits contribution applicable towards healthcare and related services.
• Employer-matched pension scheme up to 5%.
• Life assurance and salary protection plans effective from the first day of employment.
• Access to various learning and development resources.

Equal Opportunity Commitment

The employer champions diversity and inclusion, welcoming candidates from all backgrounds irrespective of race, gender identity, sexual orientation, age, religion, disability, marital or family status, civil status, or Traveller community membership. Candidates with diverse skills and attributes are encouraged to apply. Reasonable accommodations for interview processes are available upon request.