Store Manager

Role Overview

This position as Store Manager involves leading the entire store team with a focus on customer experience and associate engagement to achieve sales and profitability goals. The role requires coaching, developing associates, and ensuring operational excellence across the store.

Key Responsibilities

• Drive profitable sales by strategic leadership and meeting store financial objectives.
• Manage payroll expenses by scheduling staff according to store traffic and sales performance.
• Handle recruitment, hiring, compensation, and terminations for all store personnel levels, including management.
• Address associate relations matters such as performance management and policy adherence.
• Oversee new hire training on company culture, products, sales techniques, and responsibilities, holding associates accountable to personal targets.
• Coach team members for skill enhancement and career growth; implement succession planning.
• Maintain inventory accuracy via effective receiving, shipping, pricing, and ticketing processes.
• Prevent losses by training staff, monitoring daily activity, enforcing product protection, and collaborating with Loss Prevention.
• Ensure merchandising standards are followed with clear, compelling product displays adapted to store layout.
• Plan and supervise floor replenishment to maintain appropriate product levels on the sales floor.
• Foster a customer-focused store environment by modeling exemplary service and ensuring prompt checkouts and assistance.
• Uphold integrity, teamwork, and an inclusive culture while exercising sound judgment in decision-making.
• Guide, mentor, and develop associates to cultivate excellent customer service attitudes and competencies.
• Enforce operational standards, mitigate shortages, and ensure accurate pricing and signage.
• Allocate resources efficiently to support customer needs and operational demands.
• Analyze key performance indicators to inform business decisions that enhance store outcomes.
• Manage talent acquisition, training, supervision, and development.
• Complete multiple tasks within set deadlines and reinforce company policies and safety standards.

Qualifications

• Minimum age of 18 years.
• Proven experience managing a team of 20+ associates, including performance oversight and employment decisions.
• Excellent communication skills, both verbal and written, with strong interpersonal ability.
• Effective decision-making and problem-solving capabilities.
• Demonstrated skills in people management and talent development.
• Willingness to work flexible shifts including days, nights, weekends, and holidays.
• Preferred candidates have retail management experience overseeing 50+ employees.
• A college degree or equivalent combination of education and 3-4 years relevant retail or similar industry experience is desirable.

Additional Information

Relocation assistance is offered.
Compensation ranges between $78,100 and $132,800 annually.