Store Manager – Craigavon

Role Overview

The Store Manager is the pivotal leader responsible for running one of our smaller boutiques in Craigavon, Northern Ireland. Your leadership ensures smooth daily operations, effective team management, and achievement of sales goals by fostering a motivated and collaborative work environment.

Key Responsibilities

• Recruit, develop, and coach team members to work collaboratively and achieve sales success.
• Optimize team performance by leveraging individual strengths and encouraging skill development.
• Oversee daily store operations including cash handling, stock management, and adherence to safety and style standards.
• Identify business opportunities, devise action plans to increase sales, and maintain high levels of customer and staff satisfaction.
• Create excellent customer experiences by building lasting relationships, recognizing regular customers, and anticipating new customers’ preferences.
• Serve as a polished brand ambassador by maintaining a professional appearance and attention to detail befitting a luxury boutique.

Candidate Profile

• Proven leadership experience in retail, hospitality, or cosmetics sectors.
• A balanced combination of interpersonal skills and business acumen with an ability to understand sales targets and personal connections.
• Highly adaptable, able to coach team members and step in on the shop floor during busy periods.
• Availability for shifts during opening hours including evenings and weekends.

Benefits and Perks

• Comprehensive onboarding program covering Rituals’ culture, products, and role expectations.
• Monthly team Kick-Off meetings featuring product previews, workshops, performance reviews, and planning.
• Employee discounts, welcome goodie bags, wellbeing perks, and access to special events such as Rituals Live and the Global Rituals Brand Show.
• Potential monthly bonus of up to 18% on top of gross salary upon meeting shop sales targets.
• Opportunities for professional growth through leadership training, an internal learning platform named The Book of Rituals, and ongoing coaching.