Store Manager

Company Overview

Join Ross Stores, a premier off-price retail chain operating over 2,200 stores nationwide. Renowned for delivering high-quality, on-trend merchandise at excellent discounts, Ross offers a dynamic treasure hunt shopping experience. With corporate headquarters in Dublin, CA, multiple buying offices, and distribution centers across the U.S., Ross is a Fortune 500 company boasting revenues of $22.8 billion in 2025. The company is dedicated to fostering an inclusive work environment promoting professional growth and diversity.

Role Overview

The Store Manager leads the entire store operations ensuring adherence to company standards and efficient execution of store activities. This leader is responsible for staffing, training, and developing the store team to achieve sales and profit targets while maintaining a welcoming shopping atmosphere. Key operational responsibilities include managing stockroom, front-end, and sales floor workflows, overseeing merchandise processing, and controlling expenses through best practices and productivity.

Key Duties and Responsibilities

• Drive company best practices to maximize operational productivity by reducing unnecessary steps.
• Analyze store reports to manage controllable expenses and evaluate performance, implementing corrective actions as necessary with district management support.
• Manage employee scheduling to align with business demands and payroll administration including daily timekeeping reviews and compliance reporting.
• Recruit, hire, train, and develop assistant managers, supervisors, and associates to build a capable leadership and operational team.
• Implement retention efforts such as incentive programs, recognition, and training to minimize staff turnover.
• Address personnel issues through coaching, disciplinary actions, and ensure HR policy compliance.
• Maintain expense control focusing on payroll and adjusting effectively to business trends.
• Enforce company safety policies to provide a safe environment for associates and customers, including emergency procedure readiness.
• Foster exceptional customer service by modeling respectful, courteous, and professional behavior and supervising associates' service delivery across store departments.
• Lead by example in maintaining professional appearance and store standards consistent with company dress code and brand image.
• Ensure merchandise processing—including recovery, sizing, and markdowns—adheres to company standards and timelines.
• Oversee loss prevention initiatives, conduct associate training, maintain a strong customer presence, and manage annual inventory processes.

Qualifications and Skills

• Minimum five years experience managing retail stores with a strong record of leading teams and achieving sales goals.
• Exceptional customer service focus and the ability to motivate and communicate positively at all organizational levels.
• Proficient in coaching, training, and developing staff to foster growth and operational excellence.
• Skilled in organizing, prioritizing tasks, and delivering results aligning with business objectives.
• Fluency in English and the capacity to exercise independent judgement and discretion.
• Willingness to work evenings and weekends as required by store operations.
• Physical ability to stand, walk extensively, bend, squat, climb, lift up to 25 lbs, and operate standard retail equipment.

Additional Information

• Direct supervision includes Assistant Store Managers, Area Supervisors, and all retail associates.
• The role demands adherence to company policies and a commitment to a clean, safe, and customer-friendly store environment.
• This description summarizes key responsibilities and may be updated at management's discretion.
• Ross Stores is an equal opportunity employer embracing diverse backgrounds and complying with all applicable anti-discrimination laws.
• Compensation for this position ranges from $70,310 to $89,014 annually, depending on experience, qualifications, and location. This represents only a portion of the total rewards package.