Store Manager - Bondi Junction

About Princess Polly

Princess Polly is a leading global fashion brand recognized for its trend-focused, accessible, and environmentally conscious apparel. Originating as a key online retailer in Australia since 2010, the brand quickly captivated the fashion scene, becoming a favorite in influencer and celebrity circles. It is now one of the fastest expanding women's fashion brands in the USA, continuously delivering an outstanding shopping experience worldwide.

As part of the A.K.A Brands family with offices in Los Angeles and Australia's Gold Coast, Princess Polly is expanding its retail footprint with the flagship Bondi Junction store aiming to embody the brand in a physical space.

Role Overview

The Bondi Junction Store Manager will be pivotal in setting the store's atmosphere, steering the sales floor, driving business results, and nurturing a motivated team that authentically represents Princess Polly's brand and community daily.

Key Responsibilities

• Drive store performance by increasing sales and key indicators such as conversion rate, average transaction value (ATV), and units per transaction (UPT), ensuring a delicate balance between achieving commercial goals and delivering a memorable customer experience.
• Lead and cultivate a dynamic, high-achieving team that embodies the brand's spirit, promoting an empowering environment.
• Ensure exceptional customer service by actively engaging the community and bringing the brand’s campaigns and products to life within the store.
• Maintain outstanding store visuals; manage visual merchandising, product presentation, and storytelling to keep the retail space fresh and unmistakably aligned with the brand.
• Handle inventory management, facilitating efficient stock flow, replenishment, and sell-through to maximize product availability.
• Manage all store operations confidently, including employee scheduling, wage management, reporting, regulatory compliance, cash handling, and proactive loss prevention.
• Collaborate with the Head of Retail and headquarters to execute marketing campaigns and in-store activations that enhance the overall shopping experience.
• Foster a positive and motivating workplace culture, recognizing achievements, and generating enthusiasm for each work shift.

Candidate Requirements

• Demonstrated success managing a high-volume retail environment, preferably in fashion or similarly fast-paced, customer-centric settings.
• Strong understanding of commercial metrics with proven ability to meet sales targets, manage KPIs, and improve store performance.
• Exceptional leadership skills with experience coaching and developing motivated teams focused on accountability and excellence.
• Customer-oriented mindset with a passion for delivering differentiated, brand-driven experiences.
• Keen eye for detail in visual merchandising and product display, with capability to activate campaigns through store presentation.
• Comfortable managing store operations such as rostering, payroll cost control, inventory oversight, and compliance with retail policies.
• Proactive problem solver with stamina and flexibility to excel in a rapidly evolving retail environment.

Metrics for Success

• Consistently achieves sales goals and KPI benchmarks by leveraging market insights and operational data.
• Develops an enthusiastic and skilled team that fully embraces the brand ethos.
• Drives customer engagement and replicates the online brand experience in-store through remarkable service.
• Ensures smooth store operations by balancing efficiency, profitability, and customer satisfaction.
• Creates an inclusive and energetic culture that promotes pride and celebrates collective accomplishments.