Store Manager

Overview

The Store Manager will lead the daily functions of a telecom franchise outlet, ensuring the achievement of sales goals, maintaining high standards of customer service, and overseeing compliance with company policies and telecommunications regulations. The focus is to drive sales growth, optimize operational effectiveness, and enhance customer satisfaction.

Key Duties

• Market and sell Etisalat plans tailored for business clients, institutions, government agencies, and Emirati customers.
• Deliver comprehensive explanations regarding plan details, advantages, and pricing to prospective buyers.
• Spot opportunities to boost revenue through effective upselling and cross-selling of related products or services.
• Provide outstanding customer service, quickly and professionally addressing any client issues or concerns.
• Achieve quality-related KPIs connected to customer service such as response times, issue resolution, and satisfaction metrics.
• Work alongside audit teams for internal and external audits to ensure adherence to relevant telecom regulations.
• Manage Telecommunications Regulatory Authority (TRA) audits in compliance with required standards.
• Participate in internal mystery shopping exercises to evaluate and improve customer interaction quality.
• Oversee daily operational activities of the store.
• Coordinate team activities including CSRs and district managers, scheduling and task delegation.
• Monitor employee performance and ensure consistent work output.
• Be accountable for reaching and surpassing set store KPIs.
• Provide training to staff to guarantee efficient operations without interruption.
• Ensure the timely accomplishment of business targets, deadlines, and quality standards.
• Maintain compliance and complete reports on a daily and monthly basis as required.
• Enforce safe work practices and company procedures among all employees.
• Set performance goals for the team, evaluate work output, identify training needs, and conduct on-the-job training.

Qualifications & Experience

• Minimum of 3 years’ experience in telecom or sales sector.
• Bachelor’s degree required.

Skills & Competencies

• Strong leadership capabilities and team supervisory experience.
• Proven background in retail and telecommunications sales management.
• Track record of meeting or exceeding sales and business goals.
• Excellent customer service and relationship-building skills.
• Effective communication and interpersonal abilities.
• Proficiency in staff coaching, performance evaluation, and motivation.
• Skilled in inventory control, stock management, and overall store operations.
• Strong analytical, problem-solving, and decision-making skills.
• Sound understanding of telecom products, services, and ongoing promotions.
• Competence in sales reporting and basic data analysis.
• Experience with CRM systems and Microsoft Office suite.
• Capability to handle customer escalations and complaints tactfully.
• Strong organizational skills with the ability to manage time effectively.
• Results-driven with a strong customer focus.
• Ability to work productively under pressure and juggle multiple tasks simultaneously.