Store Leader

About the Role

Join Travelex, the world's largest foreign exchange company with over 1,100 stores worldwide, as a Store Leader in Wagga Wagga, New South Wales. Founded in 1976, Travelex takes pride in delivering exceptional customer service within the travel and retail industry. This role involves managing a retail team while promoting Travelex's travel money products and ensuring the store operates profitably and according to company standards and systems. Reporting to the area manager, the Store Leader owns the overall performance of their assigned store.

Key Responsibilities

• Drive sales growth and increase profitability across physical store as well as online and ATM channels.
• Enhance customer retention and expand the store's market share.
• Gather and manage digital feedback including Google, Facebook, and Instagram reviews.
• Identify and address any risks to maintain a safe, secure, and compliant workplace.
• Meet daily individual and store sales targets and deadlines.
• Exemplify leadership through positive behavior, attitude, and strong sales performance.
• Lead continuous staff training and store development initiatives.
• Implement best practices in performance management and motivate the retail team.
• Conduct monthly one-on-one coaching sessions and store-wide sales meetings to develop actionable individual plans.
• Build and nurture professional relationships at all organizational levels as well as with external stakeholders.
• Effectively communicate, monitor, and promote incentive programs.

Candidate Profile

• Self-aware and open-minded, exhibiting a high degree of personal and professional integrity.
• Possesses a positive, can-do attitude with a strong motivation to succeed.
• Demonstrated ability to cultivate trust and credibility with customers, colleagues, partners, and stakeholders.
• Strong analytical skills with the ability to quickly resolve issues.
• Capable of managing multiple tasks simultaneously while ensuring timely and quality completion.

Employee Benefits

• Access to personalized development opportunities aimed at career advancement.
• Comprehensive training provided by expert trainers.
• A collaborative and supportive work environment valuing work-life balance and inclusivity.
• Benefits including paid parental leave, wellness programs, social club activities, and more.
• Additional perks through a partnership with Flare Benefits.

Additional Information

Travelex was honored as Retail Employer of the Year 2026. The company is committed to Equal Employment Opportunity, ensuring non-discrimination based on race, color, sex, age, religion, sexual orientation, marital or family status, pregnancy, political beliefs, union affiliations, ethnicity, cultural background, socio-economic status, or disability.