Staff Software Engineer

About the Role and Company

Join Genesys as a Staff Software Engineer and contribute to building AI-driven experiences where they make the greatest impact. Genesys specializes in enhancing customer interactions via AI-powered experience orchestration, integrating data, systems, and AI to allow enterprises to provide personalized service and increase operational efficiency. The technology you work on supports over 8,000 organizations across more than 100 countries.

Job Responsibilities

• Develop high-quality, efficient, and testable software components to realize key product features.
• Take ownership of features end-to-end from design and review to deployment and acceptance testing.
• Contribute to the ongoing evolution of the system’s architecture and broader ecosystem.
• Lead multi-microservice feature development across teams.
• Provide input and influence the product roadmap direction.
• Favor pragmatic, incremental improvements aligned with long-term objectives over quick fixes.
• Conduct code reviews, offering feedback to uphold best practices and improve maintainability.
• Research and prototype new Text-to-Speech (TTS) and Speech-to-Text (STT) engines, benchmarking them on criteria like accuracy, latency, naturalness, language support, cost, and fit for operation.
• Work with Engineering Manager to evaluate architectural impact of integrating new technologies.
• Mentor junior engineers and peers, serving as a technical role model.
• Adhere to processes related to data security, traceability, and information sharing.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or equivalent professional experience.
• Strong programming expertise with a focus on Java development.
• At least seven years of professional software engineering experience.
• Experience building RESTful backend services.
• Deep understanding of object-oriented programming and design principles.
• Self-motivated with a growth-oriented mindset.
• Excellent verbal and written communication skills.
• Strong collaboration abilities with attentive listening skills.

Preferred Skills

• Experience in cloud-native development, ideally using AWS.
• Knowledge of voice bot platforms and voice technology concepts.
• Familiarity with microservices architecture principles and best practices.
• Experience collaborating with distributed teams.
• Background in research projects involving transforming high-level direction into functional demos or proofs of concept.

Benefits

• Flexible work arrangements including hybrid schedules and remote work opportunities with an option to work onsite at the Galway office.
• Continuous career development through learning programs, mentoring, and clear progression routes.
• Competitive employer-supported pension plan.
• Annual bonus incentives recognizing contributions and impact.
• Comprehensive health benefits including private medical insurance, dental coverage, and wellness resources.
• Financial protections such as income protection and life insurance, along with financial planning support.
• Generous family-friendly offerings including paid maternity and paternity leave.

Organizational Culture and Additional Information

• Work on enterprise-scale AI powering over 8,000 organizations globally, delivering over 150 new AI features last year.
• Join a flexible-first workplace culture with nearly 7,000 colleagues worldwide.
• Opportunities to develop skills relevant to the AI era supported by education and leadership initiatives.
• Enjoy paid volunteer time off, regional well-being programs, and August Free Fridays to allow time for recharge.
• Genesys is recognized as a Great Place to Work® in 17 countries with high employee pride levels.

Recruitment Process

• Applications are reviewed by the Talent Acquisition team alongside hiring managers.
• Qualified candidates are invited for an initial Zoom interview with a Talent Acquisition Partner.
• Candidates then meet the hiring manager and additional interviewers with a typical maximum of five interviews.
• Final status updates follow after interview completion.

Equal Opportunity and Accommodation

Genesys values diversity and is an equal opportunity employer, assessing candidates without discrimination on any protected basis. Reasonable accommodations for the application process can be requested to support accessibility needs.