Staff Product Engineer

About Fin and the Role

Fin, now part of Salesforce, aims to transform how businesses deliver flawless customer experiences. Our AI Agent Fin leads the market as the top AI Customer Agent, providing seamless support along the entire customer journey including service, sales, and ecommerce channels. Powered by proprietary AI models, Fin efficiently resolves complex customer issues end-to-end with minimal setup, and can be integrated with our Intercom help desk system for unified support management.

Together with Salesforce, the leading AI CRM platform, we are reshaping customer experience by combining human insight with intelligent agents to build the future of support. We seek ambitious individuals passionate about leveraging AI to improve business and society. Join us to advance your career at the forefront of AI-driven workforce transformation.

Key Responsibilities

• Drive and contribute to the design and evolution of our technical architecture capable of handling service requests at scale for diverse customers globally.
• Balance priorities between agility, scalability, and system availability, applying practices like continuous deployment to enable incremental feature releases.
• Engage fully in the software development lifecycle, including ideation, prototyping, designing, and implementation, blending hands-on engineering with architectural leadership.
• Utilize cutting-edge AI-powered development tools to minimize friction and focus on solving impactful problems.
• Play an active role in recruitment activities, mentor junior engineers, and aid in shaping their professional growth.
• Elevate engineering standards relating to performance, reliability, and operational excellence across the team.

Required Qualifications and Experience

• Proven experience building compelling SaaS products that have been adopted by global users.
• Demonstrated significant, measurable impact on product development and team effectiveness.
• Strong proficiency in a high-level programming language such as Ruby, Python, or Perl; adaptability to learn or improve new languages swiftly.
• Experience working with distributed systems architectures.
• A minimum of two years serving as the primary technical lead on a development team.
• History of close collaboration with product managers and designers, delivering tangible value to end users, with a product-focused engineering mindset.

Cultural Values and Company Policies

At Fin, we embrace a hybrid work model that encourages in-person collaboration for at least three days per week while offering flexibility to work remotely on other days. We cultivate an open, accepting culture avoiding divisive topics to maintain a respectful, inclusive environment where work excellence is prioritized.

Salesforce is committed to equal employment opportunity and maintains strict non-discrimination policies regarding race, gender identity, age, disability, veteran status, and other legally protected characteristics. All hiring and employment decisions are made solely on merit and qualifications.

Additional Information

Salesforce provides comprehensive benefits supporting employee wellbeing and career growth, with specific details depending on location. Compensation is competitive and determined by factors including geographic location, role level, knowledge, skills, and experience. Certain roles may qualify for incentive pay, equity options, and other benefits.