Specialist, Customer Care

About the Role

Join DKSH in Singapore as a Customer Care Specialist stationed at 47 Jalan Buroh (West). This role is integral to supporting Singapore's healthcare distribution network. It offers a unique opportunity beyond typical call center work, focusing on IT-enabled processes and solutions that ensure critical healthcare products reach customers efficiently.

Location and Transport

• Work at 47 Jalan Buroh (West).
• Convenient two-way shuttle service available from Jurong East, Choa Chu Kang, and Serangoon MRT stations.
• Additional dedicated lunch shuttles to nearby dining areas.

Why Work with DKSH?

• On-the-job training with SAP, a leading enterprise system, enhancing your technical proficiencies.
• Exposure to automation and digital tools designed to streamline routine tasks, eliminating manual paperwork.
• A professional yet supportive work environment with a tech-first culture.

Key Responsibilities

• Manage digital orders by utilizing SAP and various automation platforms for timely and accurate processing.
• Coordinate closely with warehouse and logistics teams to ensure proper fulfillment of orders.
• Sustain meticulous records to maintain data integrity, critical in healthcare distribution.
• Provide omnichannel customer support through email, phone, and digital portals, handling queries with professionalism and problem-solving acuity.
• Identify and suggest process improvements by leveraging technology to increase efficiency.
• Liaise with stakeholders internally to manage complex issues and prioritize urgent cases effectively.

Candidate Profile

• Comfortable using multiple software applications simultaneously; strong IT skills are beneficial.
• Excellent communication skills with the ability to maintain professionalism and composure under pressure.
• A proactive approach to problem-solving, taking ownership beyond just reporting issues.
• Minimum education requirement: Diploma. Previous experience is not necessary, as comprehensive coaching is provided.

Employee Benefits

• Mentorship pairing with experienced senior agents and managers to guide career development.
• Opportunities for career advancement into senior positions or lateral moves into supply chain, client management, or specialized operations functions.
• Stable five-day workweek structure during office hours with no shift work responsibilities.