Spa Manager – Guest Relations & Operations

About the Role

Lemongrass Spa and Cafe in Hyderabad is seeking a female Spa Manager to oversee daily operations and ensure a premium guest experience. This full-time position involves managing all aspects of the spa outlet, from guest interactions to staff coordination.

Primary Duties

• Oversee daily operations of the spa outlet ensuring smooth functioning.
• Manage guest interactions including appointments, calls, walk-ins, and inquiries with professionalism.
• Maintain high standards in guest relations and service delivery.
• Supervise therapists, housekeeping staff, and front-office personnel.
• Develop staff schedules while monitoring attendance and grooming standards.
• Manage billing processes, daily financial closing, and generate operational reports.
• Promote sales by driving memberships, packages, and repeat bookings.
• Handle guest feedback promptly and resolve any issues tactfully.
• Maintain inventory of spa consumables and ensure hygiene protocols are adhered to.
• Provide training and guidance to staff on hospitality and guest service best practices.
• Coordinate regularly with upper management regarding sales, staff performance, and operations.

Candidate Profile

• Exceptional communication and interpersonal skills.
• Strong hospitality focus with the ability to effectively handle guests.
• Professional appearance and demeanor.
• Leadership skills with capability to manage and motivate a team.
• Sales-driven mentality, skilled at upselling services and memberships.
• Basic proficiency with computers and billing/POS systems.
• Responsible, punctual, and able to independently manage outlet responsibilities.

Preferred Background & Eligibility

• Graduation in Hotel Management or Hospitality Management is required.
• Experience from hotels, resorts, premium salons, spas, or hospitality settings is preferred.
• Fresh graduates with strong communication and leadership abilities are welcome to apply.
• Previous spa experience is advantageous but not mandatory.