Spa Manager

About the Role

We are seeking a commercially driven and experienced Spa Manager to oversee and develop Eidin Spa at Great National Hotel Ballina. This leadership role demands hands-on management of daily spa operations, a deep understanding of treatments, effective people management, and the ability to enhance revenue while ensuring outstanding customer experiences.

Key Responsibilities

• Oversee daily spa management including staffing, scheduling, bookings, and upkeep of facility standards.
• Lead and motivate the spa team, ensuring high levels of professionalism and customer service quality.
• Guarantee treatments, consultations, and follow-ups meet professional standards consistently.
• Administer spa finances such as revenue, labor costs, departmental budgets, and financial goals.
• Drive sales across treatments, packages, memberships, and retail products.
• Create promotional campaigns, seasonal offers, and marketing initiatives to attract and retain clients.
• Analyze booking trends to optimize staffing and operating hours in alignment with demand.
• Manage inventory including stock levels, purchasing, stock counts, and control systems.
• Maintain superior cleanliness, hygiene, appearance, and accurate record keeping throughout the spa.
• Address guest feedback and complaints promptly and professionally to maintain high satisfaction.
• Ensure spa policies, operating procedures, emergency protocols, and records are current and adhered to.
• Comply fully with health and safety standards, treatment guidelines, and hotel policies.
• Report maintenance issues and support preventive maintenance plans.
• Collaborate closely with hotel departments—management, sales, front desk, leisure, and F&B—to create packages and elevate the guest experience.
• Provide senior management with regular performance reports covering financials, staffing, sales, stock, and guest feedback.
• Establish and nurture positive relationships within the hotel team and local community.
• Continuously identify opportunities for service improvement, treatment enhancement, product offerings, and operational efficiency.

Essential Criteria

• At least three years' experience in spa management, assistant management, supervision, or a similar leadership role within spas, hotels, wellness, or beauty sectors.
• Certified qualifications (ITEC, CIBTAC, CIDESCO) in beauty therapy, body treatments, massage, or related fields.
• Comprehensive knowledge of professional treatments, client consultations, contraindications, and protocols.
• Experience leading, training, and developing spa staff.
• Strong leadership qualities with excellent communication and interpersonal skills.
• Proven ability to deliver high-level customer service and manage guest issues effectively.
• Capability in roster management, controlling labor costs, budgeting, stock oversight, and expense management.
• Commercial mindset with success in meeting sales targets for treatments, packages, and retail.
• Proficient with Microsoft Office and spa management or booking software.
• Good grasp of hygiene, health and safety regulations, risk assessments, and compliance requirements.
• Ability to prioritize tasks efficiently and maintain professionalism in high-paced, guest-centered settings.
• Flexible to work hours according to business needs, including weekends and peak seasons.

Desirable Attributes

• Higher education or formal qualifications in hospitality, business, spa management, or related disciplines.
• Previous experience managing a spa within a hotel setting.
• Skills in creating promotional campaigns, developing digital content, fostering local partnerships, and client retention efforts.

Employee Benefits

• Competitive remuneration aligned with experience and qualifications.
• Meals provided during working hours.
• Discounts on hotel accommodation, dining, beverages, and spa treatments for employees.
• Friends and family discounts available across the hotel group properties.
• Complimentary access to the hotel’s leisure facilities.
• Opportunities for ongoing professional development and career advancement.
• Employee recognition programs promoting a positive work culture.
• Supportive work environment connected to a well-established hotel group.
• Uniforms supplied where relevant.

Additional Information

The Great National Hotel Ballina is committed to equality of opportunity in employment.