Spa Attendant

About Miraval The Red Sea Spa Attendant Role

At the Life in Balance Spa within Miraval The Red Sea in Saudi Arabia, the Spa Attendant holds a crucial position in ensuring an inviting, serene atmosphere for guests. This role involves maintaining the spa's cleanliness and organization while supporting smooth operational flow. Working closely with the Operations Coordinator and wellness teams, the Spa Attendant helps preserve the tranquility across various facilities including the Spa, Mindfulness Center, Serenity Center, and Aquatic Center. Maintaining detailed checklists on a daily, hourly, weekly, and monthly basis ensures readiness and impeccable presentation of the wellness spaces.

Key Responsibilities

• Continuously maintain cleanliness and order across all spa areas such as treatment rooms, relaxation spaces, changing rooms, and restrooms to uphold Miraval’s high hygiene standards.
• Sanitize equipment and tools after each use, ensuring proper storage and readiness for upcoming treatments.
• Inspect spa equipment regularly to confirm functional status, promptly reporting any issues to the relevant departments.
• Prepare and replenish spa amenities including towels, robes, slippers to guarantee guests’ comfort during their visit.
• Warmly welcome guests, providing helpful information about spa treatments and wellness offerings.
• Assist guests with their needs, ensuring their comfort by offering amenities like towels, robes, and escorting them to treatment and relaxation areas.
• Support spa therapists by preparing rooms and aiding guest transitions between sessions.
• Maintain calm and mindful demeanor, creating a soothing environment for guests throughout their stay.
• Manage and execute checklists to uphold the cleanliness and readiness of all wellness spaces according to established standards.
• Document and report any facility maintenance or cleanliness concerns promptly to facilitate swift resolution.
• Assist with inventory tracking of spa supplies to ensure continuous availability of essential items.
• Develop and maintain knowledge concerning spa treatments and wellness services to effectively inform and guide guests.
• Promote additional spa services and retail products appropriately to enhance guests' wellness journeys.
• Collaborate with reception, therapists, and wellness instructors to foster seamless operations and positive guest experiences.
• Participate actively in team meetings and training, supporting a constructive team environment.

Qualifications and Skills

• At least one year of experience working as a spa attendant, housekeeper, or in a hospitality role within a luxury spa or wellness resort environment.
• Excellent customer service skills with a professional, empathetic, and friendly approach to guest interactions.
• Familiarity with spa treatments and wellness services is advantageous with a willingness to learn detailed program knowledge.
• Proficient in English; knowledge of Arabic is a beneficial asset.
• Strong attention to detail and capability to maintain high standards of cleanliness within a dynamic environment.
• Passion for wellness and mindfulness, dedicated to delivering memorable guest experiences.
• Outstanding communication abilities and organizational skills to manage multiple responsibilities effectively.
• Maintains a calm, positive attitude, contributing to a peaceful spa ambiance.
• Proactive in offering assistance to guests ensuring smooth and pleasurable spa visits.
• Ability to work both independently and collaboratively in team settings.
• Physical endurance to stand, walk, and support operational needs throughout working hours.