Spa Attendant

Overview

As a Spa Attendant with Hilton in Doha, Qatar, you will play a key role in creating a welcoming and soothing atmosphere for our guests by ensuring the cleanliness and organization of our spa and fitness facilities. Your commitment to exceptional hospitality will enhance every visit, making each guest's experience memorable.

Key Responsibilities

• Adhere strictly to Waldorf Astoria Spa & Fitness guidelines and policies.
• Warmly welcome guests on arrival and attentively listen to their needs, providing accurate responses and taking appropriate actions.
• Communicate any guest complaints promptly to Spa Management for resolution.
• Manage daily setup and replenishment of food, beverage items, and equipment; maintain the spa pantry and snack displays.
• Oversee inventory and stocking of all guest supplies and linens.
• Maintain high standards of sanitation and safety throughout the spa and fitness areas.
• Perform comprehensive cleaning duties throughout the spa facility, including sinks, mirrors, glass surfaces, countertops, walls, vents, windowsills, equipment, and floors.
• Collect and return loose equipment to designated areas throughout the day.
• Perform floor care including mopping, scrubbing, waxing, shampooing, and spot cleaning carpets and floors.
• Empty trashcans regularly and dispose of bulk waste in designated bins.
• Maintain all fixtures, woodwork, walls, and windows, including parking lot cleanup when required.
• Regularly vacuum floors, moving furniture and equipment to ensure thorough cleaning.
• Dispose of all soiled laundry according to guidelines.
• Monitor and report any defects in fixtures and equipment promptly.
• Participate in mandatory meetings as directed by Spa Management.
• Provide friendly customer service including sharing information about hotel services and directing guests to other hotel areas.
• Assist guests with needs related to pool and fitness facilities.
• Offer guided tours of the spa, pool, and fitness areas.
• Respond promptly to guest requests, comments, and concerns.
• Keep the pool and fitness areas tidy; collect towels, organize furniture, and maintain towel storage orderly.
• Instruct guests on proper use of all facilities and equipment.
• Verify guest registration before issuing hotel property.
• Follow health and safety protocols including sanitization of all areas and equipment.
• Monitor product inventory to prevent losses of hotel property.
• Report maintenance issues using the property reporting system and to direct supervisors.
• Conduct monthly inventory checks of products, equipment, and towels.
• Provide reception desk coverage when requested by supervisors or management.
• Prepare weekly lists of required items for ordering.

Qualifications and Culture Fit

Hilton values team members with a passion for hospitality, integrity, leadership potential, teamwork, accountability, and a focus on delivering excellence in every moment. Candidates should embody these core values to succeed and thrive within our award-winning workplace culture.

About Hilton

Hilton is a globally renowned hospitality leader known for delivering exceptional guest experiences and fostering a supportive environment for team members. Recognized repeatedly as one of the World’s Best Workplaces, Hilton encourages personal and professional growth, paving the way for a rewarding career in the hospitality industry.