Solutions Engineer, Ads Solutions

About the Team

OpenAI's goal is to promote the responsible and broad adoption of artificial intelligence. The Ads Solutions team collaborates with advertisers to gain a deep understanding of their business needs, aiding the creation of products and solutions that generate significant revenue growth and sustained success on the platform, while upholding high standards of user trust and platform integrity.

Role Overview

The Ads Solutions Engineer partners with advertisers and agencies throughout the pre-sales and expansion phases, assisting them to evaluate, implement, and scale their presence on OpenAI's advertising platform. This position acts as the technical authority in sales discussions, transforming advertiser goals into scalable solutions involving measurement, integration, data activation, and campaign management.

This role bridges sales, product development, and engineering. The successful candidate will collaborate closely with Client Partners, Customer Success Managers, Product, Engineering, Policy, and Operations teams to resolve technical challenges, accelerate revenue, and influence the evolution of OpenAI's advertising platform.

Responsibilities

• Collaborate with Client Partners during sales to provide technical guidance that facilitates new business acquisition and quicker deal closure.
• Conduct in-depth technical analysis with advertisers and agencies to grasp data pipelines, marketing technology stacks, measurement needs, and activation goals.
• Advise on optimal implementation techniques for pixels, APIs, server-to-server integrations, identity solutions, offline conversion tracking, and measurement frameworks.
• Support advertisers through the onboarding process, ensuring correct configuration of tracking, attribution, audience targeting, and reporting capabilities.
• Diagnose and resolve technical issues related to implementations, signal accuracy, campaign delivery, and measurement effectiveness.
• Create engaging demonstrations, proofs of concept, and technical presentations to showcase the advantages of OpenAI's ad solutions.
• Work cross-functionally with Product and Engineering teams to escalate problems, represent customer interests, and influence product roadmaps.
• Develop scalable technical documentation, playbooks, and best practices that promote worldwide advertiser adoption.
• Train internal sales and success teams on technical features, integration possibilities, and new product developments.

Requirements

• Minimum five years experience in solutions engineering, sales engineering, technical account management, adtech, martech, or similar client-facing technical positions.
• Practical experience with digital advertising measurement, pixels, conversion APIs, mobile attribution, identity management solutions, or CRM/data system integrations.
• Good understanding of advertiser ecosystems, including tag management, customer data platforms, analytics tools, attribution software, and data warehouse systems.
• Ability to clearly communicate complex technical ideas to both technical and executive audiences.
• Experience using SQL, working with APIs, debugging implementation problems, and handling structured data sets.
• Comfortable working in fast-paced, uncertain environments and capable of developing new processes from the ground up.
• Exhibit strong ownership mindset, proactive attitude, and empathy toward customers.
• Commitment to responsible platform growth, maintaining user trust, and fostering long-term partner success.

About OpenAI

OpenAI is a pioneering AI research and deployment company focused on ensuring that general-purpose AI technologies benefit all humanity. We challenge AI capabilities while prioritizing safety and human-centered design, valuing diverse perspectives and experiences to achieve our mission.

Equal Opportunity and Compliance

We are an equal opportunity employer maintaining non-discrimination policies based on race, religion, color, origin, gender, sexual orientation, age, veteran status, disability, genetic information, or other legally protected categories. Background checks follow applicable laws with fair chance considerations for qualified candidates. Reasonable accommodations for applicants with disabilities are available upon request.