Solutions Consultant - ANZ

About Emplifi

Emplifi stands as the sole Autonomous Customer Experience (CX) platform that brings together social marketing, commerce, and customer support, catering to more than 20,000 brands globally. Driven by Fuel AI and backed by over 5 trillion data points, Emplifi is acknowledged as a leader by top industry experts. The platform empowers enterprise teams to seamlessly coordinate connected customer journeys and deliver personalized experiences at scale, transforming each customer engagement into a competitive edge.

About the Global Solutions Consulting Team

The Global Solutions Consulting team is composed of skilled pre-sales advisors and Request for Proposal (RFP) excellence specialists. Their mission is to innovate constantly, inspiring organizations to adopt Emplifi's technology to grow their businesses regardless of location or sector. As part of a global network with colleagues from Sydney to Sao Paulo, New York to Singapore, team members receive dedicated support for professional growth, advancing as experts in social media and commerce advisory.

Role Summary

The Solutions Consultant provides strategic product and solution consultation to support the regional sales team, collaborating with Account Executives (AEs) and Customer Success Managers (CSMs) to secure new business and expand existing client relationships within designated regions.

Key Responsibilities

• Partner with AEs and CSMs to understand and influence account technology roadmaps, integrating client priorities with Emplifi's solutions, and overcoming technical and architectural challenges.
• Act as a technical sales consultant, collaborating with AEs to ensure proposed solutions align with customer business objectives and define the implementation approach clearly.
• Deliver pre-sales support including compelling demonstrations, requirements gathering, solution proposal development, trial or proof of concept assistance, and RFP orchestration.
• Coordinate with the local Sydney team and the wider APAC Solutions team based in Singapore to share best practices and maintain consistency in solution delivery.
• Provide technical expertise to support the significant growth of the ANZ client base, particularly with complex enterprise deals.
• Generate technical demand and validate new use cases that support upsell and cross-sell possibilities; assist customers in envisioning new solutions and help build proofs of concept.
• Lead innovation initiatives by managing Early Access Programs alongside the Product Team, translating key business needs into product enhancement requests.
• Maintain up-to-date knowledge of competitive technologies through ongoing market research, informing internal perspectives on competition to influence product development and go-to-market strategies.
• Engage with prospects and clients to understand their needs and effectively communicate feedback and improvement suggestions to product and development teams.
• Develop and maintain a repository of strategic reports, consulting methodologies, and marketing collateral tailored to the industries within the region.

Candidate Profile

• Minimum three years' experience in SaaS, marketing technologies, or pre/post-sales consultancy roles.
• Strong knowledge of the ANZ digital and social media markets, including industries such as retail, banking/finance, and telecommunications.
• Capability to collaborate effectively with stakeholders across APAC (Singapore) and global teams spanning multiple time zones.
• Two to three years of experience engaging with diverse stakeholder groups ranging from operational practitioners to senior decision-makers.
• Proven skills in time management and project organization.
• Fluency in English is essential; additional language skills are a plus.
• Ability to work autonomously as well as collaboratively within a team.
• Excellent communication and presentation skills.
• A disciplined and detail-oriented approach to planning and carrying out tasks.

What Emplifi Offers

• An international, dynamic, and fast-paced work environment.
• Engagement with some of the world's largest brands at the forefront of the CX technology industry.
• A culture that values agility, openness, trust, and flexibility.
• Opportunities for professional advancement and personal development.
• Exposure to innovative and emerging technologies in a setting that encourages fresh ideas.
• An AI-first workplace environment equipped with cutting-edge AI tools such as ChatGPT, Claude, and Gemini, enabling smarter working and skill enhancement.
• Flexible working arrangements.
• Unlimited paid time off.
• Access to sick leave and community service days.
• Enhanced parental and family leave policies.
• Participation in meetups and conferences.
• A nurturing environment with considerable career growth prospects.
• Additional benefits discussed during recruitment.

Inclusion Commitment

Emplifi is dedicated to fostering a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. Applications are welcomed from individuals of all backgrounds, ages, races, religions, genders, sexual orientations, and identities, including the LGBTQ+ community. The company provides a safe, inclusive, and supportive environment and encourages applicants with disabilities to apply. Reasonable accommodations are available throughout the recruitment process on request.