Solutions Consultant

Company Overview

BigHand delivers technology solutions specifically designed for legal professionals, offering data-driven insights to boost value and profitability. Through expert knowledge combined with innovative technology, BigHand empowers clients to improve operational efficiency, enhance decision-making, and sharpen competitive advantage. Focused on future-oriented innovation, BigHand transforms concepts into actionable outcomes while fostering a culture centered on collective success, continuous learning, integrity, ownership, and enjoyment.

Role Overview

The Solutions Consultant is pivotal in accelerating sales effectiveness and expansion within their assigned territory. This role emphasizes amplifying sales billings per salesperson through exceptional support, strategic insights, and customized solutions. Acting as a vital connection among Sales, Marketing, Onboarding, Delivery, and Customer Service teams, the consultant ensures cohesive collaboration and alignment across these functions.

Key Responsibilities

• Provide impactful product demos tailored to BigHand’s offerings.
• Support customers throughout the buying journey by clarifying ROI, business benefits, and overall solution impact.
• Empower sales and marketing teams with crucial insights to nurture both new and existing client relationships.
• Lead new product introductions within the sales team, ensuring effective positioning for maximum engagement.
• Manage timely updates of relevant content across multiple channels.
• Monitor and ensure proper Salesforce data attribution by logging demo and meeting details.
• Assist with RFI and RFP submissions, maintaining clarity and timeliness throughout the proposal process.
• Identify skill gaps within the solutions team and contribute to educational and training initiatives to boost productivity.
• Promote the effective use of case studies, white papers, and sales resources by the sales organization.
• Serve as the main technical liaison, bridging gaps between technical and sales teams and translating complex technical information into accessible insights.
• Understand customer buying behaviors, personas, and develop targeted opportunity plans based on data-driven ideal customer profiles.
• Partner with marketing to craft and maintain high-quality sales and solutions collateral, including toolkits and playbooks.
• Leverage social selling strategies to build client and prospect relationships and drive focused sales efforts.

Candidate Profile

• Demonstrated experience delivering tailored software product demonstrations that align with client requirements.
• Strong commitment to exceptional customer service, capable of articulating product advantages to both technical and non-technical audiences.
• Confident presentation skills suitable for small group engagements, both in-person and virtually.
• Adaptable communication style that resonates with diverse audiences.
• Proven ability to understand client needs fully and ensure solutions deliver optimal value and sustained success.
• Effective collaboration across teams, contributing positively in global and cross-functional environments.
• Analytical mindset able to assess customer needs and propose effective solutions, with openness to guidance on complex challenges while progressing toward independent problem-solving.

Benefits

• Annual leave of 25 days excluding public holidays plus 3 additional BigHand days off between Christmas and New Year.
• Wellbeing initiatives including private medical coverage, online programs and webinars, access to therapy, and Employee Resource Groups.
• Annual company-wide Wellness day dedicated to mental health and personal wellbeing.
• Volunteer opportunities via company and individual days to support community involvement.
• Career development support and study leave allowance.
• Family-oriented benefits such as enhanced parental leave, secondary caregiver leave, and fertility assistance.
• Financial support including life assurance, hardship loans, and salary sacrifice options.
• Access to over 500 retail discounts through the company intranet.
• Fully remote working setup.
• Supportive work-life balance within a growing global company.

Diversity, Equity & Inclusion

BigHand embraces diversity and values unique perspectives, promoting an equal opportunity hiring process centered on capability and potential without discrimination based on race, gender, sexual orientation, age, religion, or physical ability. The culture encourages acceptance of varying viewpoints and ideas, fostering a strong sense of belonging among employees.