Solution Specialist

About the Role

The Solution Specialist position, based at our Auckland head office, reports to the Service Delivery Manager. This permanent, full-time role focuses on delivering on-premises implementations, client projects, consultations, and professional services agreements. The role ensures outstanding client experiences and smooth migrations to our platform solutions across the globe.

Key Responsibilities

• Deeply understand the cinema industry's operational needs to accurately configure and support the Vista software suite, becoming a subject matter expert on the modules.
• Conduct project discovery to analyze client requirements, design systems, implement Vista software solutions, and rigorously test configurations to meet specifications.
• Install and set up Vista’s on-premises and platform software for both small-scale consultations and extensive deployments, performing tasks remotely and on-site.
• Provide comprehensive training to clients through both remote sessions and in-person meetings.
• Advise clients on best practices to maximize the benefits of Vista software.
• Manage ownership of project tasks, ensuring their successful completion.
• Foster strong relationships with clients and internal teams.
• Contribute across regions and departments on assigned initiatives, whether temporary or part of formal rotations.
• Be available to assist with after-hours tasks such as system upgrades, maintenance, urgent configurations, or critical support issues that cannot be done during client operations.
• Travel domestically within New Zealand and internationally as required.
• Perform any other assigned responsibilities to support business needs.

Qualifications and Experience

• Degree in Information Technology, Computer Science, or an equivalent qualification is preferred.
• Proven experience in software application support, deployment, and client consultancy.
• Strong technical expertise in SQL Server, .NET framework (preferred), and advanced proficiency with Windows systems including IIS, DNS, DHCP, and Networking.
• Capacity to juggle multiple tasks and projects simultaneously, with effective prioritization and follow-through to resolution.
• Excellent analytical, problem-solving, verbal and written communication, and organizational skills with acute attention to detail.
• Ability to maintain composure under pressure and exercise sound independent judgment in assessing situations and formulating responses.
• Dedication to delivering superior customer service and building strong working relationships.
• Experience in project management and governance is advantageous.
• Knowledge of cinema operations is an asset.
• Proficient with Microsoft Office applications including Outlook, Word, Excel, PowerPoint, and Access.
• Valid passport or the ability to promptly obtain one if necessary for travel.
• Familiarity with AI toolsets such as Copilot and Avo is preferred.

Benefits

• Flexible working arrangements supporting a balanced work-life integration.
• Hybrid work options.
• Medical and life insurance coverage.
• Volunteering days, enhanced paid parental leave, and wellness programs.
• Strong focus on mentoring and career growth.
• Engaging team events including the Vista Innovation Cup.

Company Values and Culture

We embrace diversity and inclusivity, providing equal opportunities irrespective of gender, age, ethnicity, marital status, disability, sexual orientation, or beliefs. Our Shared Standards guide our collaborative work culture emphasizing teamwork, transparent communication, delivery focus, and continuous improvement to achieve excellence together.