Software Support Engineer

Job Overview

The candidate will be tasked with delivering exceptional software support to business clients, ensuring their technical issues and queries are addressed effectively. A strong ability to quickly learn new software solutions and products is essential.

Key Responsibilities

• Deliver high-quality software support to end users.
• Understand and integrate software using APIs and perform log identification.
• Collaborate with third-party teams to ensure integration tasks are completed successfully.
• Supervise team activities and ensure timely closure of pending assignments.
• Take ownership of new tasks and initiatives.
• Manage support tickets efficiently, maintaining clear communication with customers.
• Coordinate internally to resolve issues, detect software bugs, and assign them to the relevant internal teams, while keeping customers informed.

Candidate Requirements

• Experience range: freshers up to 2 years in software support or related roles.
• Strong communication skills in both English and Hindi.
• Ability to comprehend customer queries and develop effective solutions.
• Proficiency in providing support via phone, email, ticket management systems, and chat platforms.
• Working knowledge of Windows operating systems, IIS, and SQL is advantageous.

Additional Information

The role demands coordination with various internal and external teams, problem-solving capabilities, and responsibility-taking for assigned tasks.