Software Engineer

About Genesys and Our Conversational AI Team

Genesys empowers thousands of organizations globally to deliver exceptional customer experiences through AI-driven experience orchestration. Our platform seamlessly integrates people, systems, data, and AI to personalize service, boost efficiency, and foster stronger customer connections.

The Conversational AI team pioneers advanced language technologies that fuel millions of daily customer interactions, with the voice subgroup focusing on functionalities tailored to audio engagements.

Role Overview

The Software Engineer will design, develop, and maintain critical cloud components and services for mission-critical products. Operating in a dynamic cloud environment, you will embrace continuous innovation, using tools like Java, Typescript, AWS, New Relic, and Jenkins. Following DevOps principles, you'll deliver software iteratively with CI/CD and agile methodologies.

You'll excel in one or more core technologies, demonstrate expertise in distributed systems, and serve as a mentor and leader within the team.

Key Responsibilities

• Architect and implement robust, efficient, and testable software components supporting essential product features.
• Manage ownership of features from design through testing and deployment phases.
• Drive architectural enhancements for the system and broader product ecosystem.
• Provide insightful contributions to the product roadmap planning.
• Perform thorough code reviews to uphold best practices, improve maintainability, and foresee potential issues.
• Address and resolve production support challenges promptly post-deployment.
• Mentor peers and junior team members to elevate collective expertise.
• Increase team velocity and overall productivity.
• Enforce processes ensuring data protection, traceability, and secure information sharing.

Qualifications and Skills

• Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience.
• Strong programming proficiency, especially in Java, with more than 2 years of professional software development experience.
• Experience building REST API backend services.
• Deep understanding of object-oriented programming and design principles.
• Proactive attitude with a growth-oriented mindset.
• Excellent communication skills, both written and verbal.
• Collaborative team player with active listening capabilities.

Desired Expertise

• Experience with cloud-native development, ideally on AWS.
• Knowledge of Natural Language Understanding technologies.
• Understanding of microservices architecture and best practices.
• Familiarity with voice bot platforms.
• Exposure to Speech-to-Text and Text-to-Speech systems.
• Background in research-oriented projects.
• Experience collaborating with distributed or remote engineering teams.

Benefits and Work Environment

• Flexible working arrangements including hybrid models, remote options, and onsite collaboration in our modern Galway office.
• Professional growth supported by ongoing learning, mentorship, and clear career advancement opportunities.
• Generous pension plans with employer contributions.
• Annual bonus schemes rewarding your impact.
• Comprehensive health coverage including private health insurance, dental plans, and wellness resources.
• Financial safeguards such as income protection and life insurance, plus financial planning support.
• Supportive family policies including paid maternity and paternity leave.

Additional Information

Genesys is an equal opportunity employer embracing diversity and fairness. Reasonable accommodations are available for applicants requiring support during the hiring process. You can expect a streamlined interview cycle of usually no more than five interactions, including conversations with talent acquisition and hiring managers. Our organization values sustainability, innovation, and a flexible culture designed to foster excellence in AI-powered customer experiences worldwide.