Software Development Engineering Manager

Company Overview

Fiserv is a global leader in financial technology and payment solutions, facilitating millions of secure money and information transactions daily. Their network connects financial institutions, corporations, merchants, and consumers, contributing significantly to global financial operations.

Position Summary

We are looking for an experienced Software Development Engineering Manager to lead and nurture software engineering teams tasked with delivering scalable, dependable, and high-quality solutions that support key business objectives. This role involves collaborating with engineering, product, and business units to chart technical direction, ensure smooth program execution, and enhance operational excellence in a fast-paced setting.

Key Responsibilities

• Lead, recruit, and mentor a team of 5 to 10+ software engineers, managing their goals, performance, and career growth.
• Manage end-to-end program delivery aligning engineering efforts with business goals, establishing milestones, and optimizing resource planning.
• Oversee system architecture, technical roadmaps, scalability strategies, code standards, and operational best practices.
• Stay engaged with technical discussions and hands-on engineering to guide delivery of tangible results under dynamic circumstances.
• Cultivate a high-performance engineering environment with clear expectations, accountability, and continuous improvement.
• Collaborate with product and business stakeholders to translate strategic goals into technical plans and prioritized deliverables.
• Supervise incident management, system stability, service health, and continuous delivery metrics to enhance operational efficiency.
• Promote engineering best practices such as architecture and code reviews, release management, testing methodologies, and production readiness.
• Address complex delivery and production challenges through prioritization, escalation, and cross-team coordination.

Required Qualifications

• At least 10 years in software engineering or related technical fields focused on enterprise-level applications or services.
• Minimum 5 years managing engineering teams including hiring, coaching, and fostering high-performing groups.
• Proven experience in leading architectural design, technical roadmap creation, scalability efforts, code quality initiatives, and operational excellence.
• Track record of driving program delivery, milestone organization, stakeholder engagement, and capacity planning across multiple engineering teams.
• Experience in overseeing incident response, system reliability, operational metrics, and continuous delivery in production environments.
• Ability to partner effectively with business and product leaders to align technical execution with strategic business objectives.
• Bachelor’s degree or higher in Computer Science, Software Engineering, Information Systems, or equivalent education and/or military experience.

Desirable Experience

• Background in financial services, payments, or highly available regulated sectors.
• Expertise in leading cloud modernization initiatives, distributed systems, or platform engineering transformations.
• Familiarity with Agile methodologies, such as Scrum, Kanban, or hybrid approaches.
• Experience building engineering cultures centered around accountability, quality, and customer-focused outcomes.

Work Location and Schedule

This position requires onsite presence from Monday through Friday. Fiserv emphasizes the importance of in-person collaboration to facilitate effective onboarding and enhance productivity.

Additional Information

• Applicants should use their legal name and submit their profile with a resume; submitting both a profile and resume is preferred.
• Fiserv is committed to diversity and inclusion as an Equal Opportunity Employer, providing fair consideration regardless of race, color, religion, national origin, gender identity, sexual orientation, age, disability, veteran status, or other protected categories.
• Recruitment agencies without existing agreements should avoid sending resumes to Fiserv as unsolicited submissions are not accepted.
• Be cautious of fraudulent job postings claiming association with Fiserv; legitimate communication will originate from official Fiserv email addresses.