Soft Services Manager

About the Role

I City Services is looking to hire a knowledgeable Soft Services Manager to lead our facilities management soft services operations in Doha, Qatar. This position calls for a practical facilities management professional well-versed in overseeing cleaning, landscaping, pest control, waste management, and hospitality functions with strong team leadership and client handling skills.

Key Responsibilities

• Manage daily soft services activities across several sites, ensuring smooth operations.
• Supervise soft services supervisors along with cleaning and support teams.
• Maintain adherence to client Service Level Agreements (SLAs), quality assurance standards, and health, safety, and environmental (HSE) regulations.
• Perform regular site inspections and conduct quality audits to uphold service excellence.
• Oversee inventory management for cleaning supplies, equipment, and personal protective equipment (PPE).
• Collaborate with vendors and subcontractors to coordinate services effectively.
• Respond to and resolve client feedback and service-related complaints promptly.
• Lead the training and onboarding process for new employees according to company protocols.
• Administer budgets for soft services and monitor operational expenses.
• Generate periodic reports covering performance metrics, staffing, and operational insights.
• Assist business development efforts including client communication, cost estimation, and project costing.

Qualifications and Experience

• At least 5 years of experience managing soft services within the facilities management sector, ideally in Qatar or the Gulf region.
• Comprehensive knowledge of cleaning techniques (including deep and industrial cleaning), swimming pool maintenance, landscaping, pest control, waste disposal, and hospitality services.
• Diploma or bachelor’s degree in Facilities Management, Business Administration, or a related discipline is preferred.
• Proven experience managing diverse, multicultural cleaning and soft services teams across multiple locations.
• Understanding of cleaning standards, chemical safety, operation of cleaning equipment, and health & safety practices.
• Skilled in vendor and supplier management to ensure quality service delivery.
• Fluent English skills with preferred proficiency in Arabic.