Social Media Coordinator

Position Overview

The Social Media Coordinator is responsible for supervising daily operations across social media platforms to boost brand awareness and customer engagement for the hotel. This role involves creating and managing extensive editorial calendars, engaging actively with online communities centered on specific topics, and supporting marketing and ecommerce initiatives through direct interaction.

The coordinator establishes and maintains a positive and cohesive online identity by blending brand and property-specific messages in an appealing way to the audience. Additionally, this position necessitates tracking and reporting on the influence of our digital presence on the hotel's overall business success.

Key Duties and Responsibilities

• Oversee everyday social media channel activities to ensure consistency and engagement.
• Develop and execute long-term strategies to meet social media objectives.
• Manage and nurture active and involved online communities through editorial calendar planning and constant monitoring of online discussions.
• Participate in online conversations to enhance brand visibility and support marketing and ecommerce efforts.
• Maintain and strengthen the hotel’s online reputation by integrating property-specific and brand-focused messaging effectively.
• Measure and communicate the impact of social media activities on hotel business outcomes.
• Report safety incidents, including accidents and hazardous work conditions, promptly to management.
• Abide by company policies, maintain professional attire and appearance, ensure confidentiality, and safeguard company assets.
• Welcome guests warmly following company standards, anticipate their needs, and express genuine appreciation.
• Use professional and clear communication methods, including proper telephone etiquette.
• Foster positive relationships with colleagues and respond thoughtfully to their concerns.
• Adhere to quality assurance standards consistently.
• Handle physical demands such as lifting or moving items up to 10 pounds without assistance and maintaining standing, walking, or sitting for prolonged periods.
• Perform additional reasonable duties as required by management.

Qualifications and Experience

• High school diploma or GED equivalent required.
• Minimum of two years of relevant work experience in social media or related fields.
• No previous supervisory experience necessary.
• No specific licenses or certifications required.

Company and Culture

Marriott International operates with a commitment to equal opportunity, valuing diversity in association backgrounds, talents, and experiences, and firmly opposing any discrimination.

Marriott Hotels continually pursue innovation in hospitality, delivering exceptional service that reflects a legacy of warmth and care globally. Employees at Marriott Hotels are encouraged to realize their potential in an inclusive environment with training, recognition, and wellness as priorities.

JW Marriott, part of Marriott's luxury brand portfolio, comprises over 100 properties worldwide. JW Marriott prioritizes employee satisfaction and growth, fostering a supportive community focused on personal and professional development. This role offers the chance to be part of a prestigious brand where associates are empowered to succeed.