SME Client Executive

Overview

Join our regional SME team as a pivotal contributor to exemplary client service for both existing and new clients within the SME portfolio. This role involves close collaboration across various departments to facilitate a smooth and positive client experience in the Hawke's Bay region, including Gisborne, Hastings, or Waipukurau.

Key Responsibilities

• Manage end-to-end client journeys, coordinating closely with Claims teams and Aon Business Services to ensure efficient and timely client support.
• Lead renewal and mid-term client discussions delivering advice that is punctual, precise, and aligned with client requirements.
• Participate in client planning activities alongside Client Directors and Managers.
• Enhance systems and processes to promote efficiency, scalability, compliance, and positive experiences for both colleagues and clients.
• Drive continuous improvement initiatives by leveraging data insights and best practices to achieve reliable, high-quality outcomes.

Candidate Profile

• Strong communication skills with the ability to adapt messaging across multiple formats including face-to-face, phone, and written communications.
• Client-focused approach demonstrating genuine care in delivering outstanding client outcomes and fostering lasting relationships.
• A collaborative spirit to effectively partner with regional team members, Claims, ABS, and internal stakeholders supporting the client journey.
• Commercial acumen with an understanding of business and risk to identify and align client needs with suitable solutions.
• Proactive problem-solving abilities, including follow-up and issue resolution to deliver practical solutions for clients and colleagues.
• Resilience and flexibility, with the capacity to maintain composure under pressure, adapt to change, and sustain a positive professional demeanor.

Qualifications

Possession of a Level 5 Fire and General insurance qualification is mandatory. Candidates on the pathway to such qualification or possessing other insurance-related qualifications may be considered.

Additional Information

Company Purpose: At Aon, our mission is to empower people worldwide to make better decisions by offering clarity and confidence to clients. We are committed to fostering an innovative and inclusive workplace where all colleagues can be authentic.

Benefits:

• Health and Life Insurance along with Income Protection options.
• Hybrid work arrangements.
• Access to Employee Assistance Programme (EAP) services.

Diversity & Inclusion: Aon is an equal opportunity employer that values diversity. We provide reasonable accommodations for individuals with disabilities throughout the recruitment process and employment.