Showroom Assistant - Guitars

About Us

Gear4music is one of the fastest expanding musical instrument and equipment retailers, recognized for leading innovation in the music industry. More than just a store, we constitute a community of passionate music lovers committed to delivering a superior online shopping experience. Our enthusiasm for music fuels continuous improvement and innovation, and we seek talented individuals who align with our vision.

Role Overview

We are looking for a dedicated Showroom Assistant to warmly welcome customers, assist them in locating products, and ensure a positive in-store experience. This full-time role involves working 39.5 hours weekly, including mandatory Saturdays (9:45 AM - 4:45 PM) with a weekday off, and Sundays are rest days.

Key Responsibilities

• Greet customers and assist in identifying their needs.
• Offer knowledgeable advice on instruments exhibited in the showroom, emphasizing guitars and keyboards.
• Demonstrate musical instruments and related equipment.
• Manage and control stock levels efficiently.
• Maintain high standards in product presentation and showroom appearance.
• Address customer service concerns promptly and professionally.
• Exhibit flexibility by helping customers with purchases beyond your specialty.

Candidate Profile

We encourage applications from diverse backgrounds and experiences. While we have an ideal candidate in mind, we welcome applicants excited about the role even if they don’t fulfill every criterion:

• Strong knowledge of guitar brands and products.
• Confident and approachable demeanor with customers and team members.
• Excellent verbal communication abilities.
• Proficient with computers, including MS Office, Outlook, and internet navigation.
• Good technical understanding of musical instruments.
• Experience in product presentation with a keen eye for detail.
• Retail or customer service experience is beneficial but not mandatory.

Employee Benefits

• Attractive discount scheme across all music and home entertainment products.
• Access to a 24/7 Employee Assistance Programme providing compassionate support.
• Availability of 30 certified Mental Health First Aiders underscoring our focus on wellbeing as a ‘Mindful Employer’.
• Free parking facilities with electric vehicle charging points.
• Employee referral incentives, pension scheme, corporate eyecare vouchers, cycle-to-work scheme, company sick pay, enhanced parental benefits, annual flu vaccinations, and an option for 26 days per year WFH where applicable.

Culture & Equal Opportunity

We foster an open, inclusive, and cooperative workplace that supports personal growth and career development. We are an equal opportunity employer welcoming applicants regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sex, or sexual orientation in alignment with the Equality Act 2010.

Recruitment Adjustments

If reasonable accommodations are required during recruitment, please inform us. Our recruitment team is ready to discuss and arrange necessary adjustments.