Shift Supervisor - Store# 25623, Main and Murray

Role Overview

As a Shift Supervisor at Starbucks, you will support the store manager in ensuring smooth store operations during your scheduled shifts. You will lead the team by organizing tasks and guiding partners to deliver the trusted Starbucks Experience characterised by excellent customer service, quality beverages, and a clean, inviting atmosphere.

Key Responsibilities

• Demonstrate integrity and uphold Starbucks' culture, values, and mission.
• Stay composed during busy periods or unusual situations, ensuring store standards are maintained and setting a positive example for your team.
• Proactively assess customer and store needs by observing the environment and customer cues.
• Communicate vital information to the store manager to help maintain the "Third Place" environment each shift.
• Assist with training new partners by encouraging strong performance and providing respectful coaching when necessary.
• Provide performance feedback to the store manager about partners during your shift.
• Foster a positive team spirit by monitoring partner morale and reporting any concerns to management.
• Create a supportive learning environment by offering clear, specific, and timely coaching to enhance operational excellence and partner development.
• Deliver outstanding customer service by prioritizing customer needs and engaging with them.
• Identify and respond to customer requirements effectively.
• Build positive relationships with your shift team by understanding and addressing their motivations, needs, and concerns.
• Manage store operations during assigned shifts, including organizing opening and closing routines.
• Adhere strictly to Starbucks policies on cash handling, safety, and security to protect all partners.
• Ensure proper cash management practices are followed by yourself and the shift team.
• Follow up with baristas during your shift to guarantee exceptional customer service.
• Maintain punctuality and consistent attendance.
• Provide quality beverages, whole bean coffee, and food products by complying with recipes and presentation standards.
• Observe health, safety, and sanitation guidelines for all products.
• Recognize and celebrate individual and team achievements using existing tools and collaborate with store management to innovate recognition methods.
• Utilize operational tools to achieve excellent results throughout the shift.

Experience and Skills Required

• Previous customer service experience in retail or restaurant settings.
• Capability to effectively lead and direct others.
• Quick learning ability.
• Excellent verbal communication skills.
• Familiarity with retail environments.
• Strong interpersonal skills and ability to work collaboratively as part of a team.

Diversity & Inclusion Commitment

Starbucks is an equal opportunity employer dedicated to fostering a diverse, welcoming workplace that embraces individuals from varied backgrounds and experiences. The company encourages people of color, women, LGBTQIA+ individuals, veterans, and those with disabilities to apply.

Applicants with criminal records will be considered fairly consistent with applicable laws. Starbucks is committed to providing reasonable accommodations for applicants with disabilities. Contact details are provided for accommodation requests.