Shift Supervisor - Store #04788, 380 Coventry Road

Role Overview

As a Shift Supervisor at Starbucks, you will support the store manager in carrying out store operations during your scheduled shifts. You will lead the team by delegating responsibilities and coordinating partner activities to deliver the Starbucks Experience through exceptional customer service, timely service, quality drinks and products, and by maintaining a clean and inviting store atmosphere. This role requires embodying Starbucks' core values and principles. Starbucks is recognized as a great place to work, fostering passionate teams.

Primary Responsibilities

• Demonstrate integrity, honesty, and knowledge that uphold Starbucks' culture, values, and mission.
• Maintain composure during busy or unexpected situations to ensure smooth store operation and serve as a positive role model.
• Proactively assess customer and store needs by observing cues from the environment and customers.
• Communicate key information to the store manager to enable effective team response and uphold the "Third Place" experience during every shift.
• Support new partner training by encouraging successful practices and offering respectful, constructive coaching as needed.
• Provide store manager with feedback regarding partner performance during shifts.
• Contribute to a positive work environment by identifying changes in team morale or performance and reporting them to management.
• Create an engaging learning atmosphere with clear, timely, and respectful coaching to optimize operational standards and team members' performance.
• Deliver outstanding customer service with a "customer first" mindset by building connections with patrons.
• Identify and respond to customer requirements promptly and effectively.
• Build strong relationships within the shift team by understanding and addressing personal motivations and concerns.
• Manage store operations efficiently throughout the scheduled shift.
• Coordinate opening and closing procedures as assigned.
• Comply with Starbucks' operational policies, including cash handling and safety protocols, ensuring partner safety during each shift.
• Ensure the shift team strictly follows cash register and cash management policies.
• Follow up with baristas to guarantee excellent customer service delivery throughout the shift.
• Maintain consistent attendance and punctuality.
• Prepare and serve beverages, whole bean products, and food items that consistently meet Starbucks' recipe and presentation standards.
• Adhere to health, safety, and sanitation guidelines for all products served.
• Recognize and celebrate individual and team achievements with the help of organizational tools and collaboration with the store manager to develop innovative recognition methods.
• Utilize operational tools to meet high standards of operational excellence during each shift.

Experience & Qualifications

• Experience in customer service within a retail or restaurant setting is essential.
• Ability to lead and direct a team effectively.
• Quick learner with proficient oral communication skills.
• Familiarity with the retail environment.
• Strong interpersonal abilities and team collaboration skills.

Commitment to Diversity and Inclusion

Starbucks is an equal opportunity employer committed to fostering an inclusive and diverse work environment. We encourage applications from people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. Applicants with criminal histories will be considered fairly in accordance with applicable laws and policies.

Reasonable accommodations are available for applicants with disabilities; please contact us should you require assistance.

Additional Information

This posting represents an ongoing opportunity at Starbucks Corporation. Benefit information is provided but not detailed here.