Shift Supervisor - Store# 04698, Ellice & Milt Stegall

About the Role and Responsibilities

As a Shift Supervisor at this Starbucks location, you will partner with the store manager to oversee store operations during your scheduled shifts. Your leadership will help coordinate team tasks, ensuring customers receive the iconic Starbucks experience characterized by prompt, courteous service, high-quality beverages and products, and an inviting store atmosphere. Acting as a role model, you will embody Starbucks’ core values and contribute to a workplace celebrated for its positive culture.

• Demonstrate integrity, honesty, and knowledge that align with Starbucks’ mission and culture.
• Remain composed during busy or unexpected situations, maintaining operational standards and setting a calm example for the shift team.
• Stay observant to anticipate customer and store needs, responding proactively.
• Effectively communicate with the store manager to enable the team to foster a welcoming "Third Place" environment.
• Support new partner onboarding through positive reinforcement and respectful coaching to enhance performance.
• Provide constructive feedback to the store manager regarding partner performance during shifts.
• Contribute to a supportive team atmosphere by noticing changes in morale or performance and communicating these to management.
• Create a positive learning setting by delivering clear, timely coaching and feedback aimed at operational excellence and continuous improvement.
• Deliver exceptional customer service with a customer-first approach, building genuine connections.
• Identify and address customer needs promptly.
• Foster strong relationships with the shift team by understanding individual motivations and concerns.
• Manage all operational aspects of the store during shifts, including organizing opening and closing duties as assigned.
• Adhere to all Starbucks standard operating procedures, including cash handling, safety, and security protocols, ensuring partner safety.
• Ensure compliance with cash management policies and oversee accurate cash practices by the shift team.
• Regularly engage with baristas during shifts to maintain legendary service quality.
• Maintain consistent attendance and punctuality.
• Prepare quality beverages, whole bean coffee, and food products maintaining recipe and presentation standards.
• Follow health, safety, and sanitation guidelines rigorously.
• Recognize and celebrate partner and team achievements through organizational tools and in collaboration with management.
• Utilize operational resources to maintain high standards of excellence during shifts.

Experience and Skills

• Experience providing customer service in retail or restaurant environments is expected.
• Proven leadership ability to direct team members effectively.
• Quick learner with effective oral communication capabilities.
• Familiarity with retail operations and strong interpersonal skills.
• Capacity to work collaboratively within a team structure.

Equal Opportunity and Diversity Commitment

Starbucks welcomes applications from all qualified individuals and is committed to cultivating a diverse and inclusive workforce that reflects the communities we serve globally. Individuals from diverse backgrounds including people of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply. Applicants with criminal histories will be considered fairly in adherence to relevant laws.

Starbucks is dedicated to providing reasonable accommodations to candidates with disabilities. Applicants needing assistance or accommodations during the hiring process may contact the company directly.