Shift Supervisor - Store #04462, Canmore

Role Overview

As a Shift Supervisor at Starbucks Store #04462 in Canmore, you will support the store manager by overseeing store operations during assigned shifts. Serving as a team leader, you will assign tasks and coordinate partners to deliver the Starbucks Experience—offering exceptional customer service, quality beverages and products, and maintaining a welcoming store environment.

Key Responsibilities

• Uphold Starbucks' culture, values, and mission through ethical and knowledgeable conduct.
• Maintain composure during busy periods or unexpected events to ensure smooth store functioning and set a positive example.
• Monitor the store environment and customer cues to proactively address needs.
• Keep the store manager informed to help maintain Starbucks’ "Third Place" atmosphere during shifts.
• Assist with onboarding and training new partners by reinforcing positive performance and providing constructive coaching.
• Offer performance feedback to the store manager about partners working on your shift.
• Contribute to a positive workplace by identifying changes in team morale or performance and reporting them appropriately.
• Foster a learning culture through clear, considerate coaching aimed at operational excellence and partner growth.
• Deliver outstanding customer service by prioritizing customers and building strong rapport.
• Respond thoughtfully to customer needs and inquiries.
• Build good relationships with shift team members by understanding and addressing their motivations and concerns.
• Execute opening and closing duties assigned during shifts.
• Implement Starbucks' operational procedures, including cash handling, safety, and security protocols to protect all partners.
• Ensure all cash management guidelines are followed correctly by the shift team.
• Regularly check in with baristas to maintain high service standards.
• Consistently attend work punctually and reliably.
• Prepare beverages, whole bean coffee, and food items according to recipe and presentation standards.
• Adhere to health, safety, and sanitation requirements for all products.
• Recognize individual and team achievements through existing organizational tools and collaborate with management to explore new recognition methods.
• Utilize available operational tools to achieve excellence during your shift.

Qualifications & Experience

• Prior experience in customer service within retail or restaurant settings.
• Capacity to lead and guide team members effectively.
• Quick learning ability to adapt to new information and tasks.
• Strong verbal communication skills.
• An understanding of retail environments.
• Excellent interpersonal skills and cooperative team spirit.

Diversity and Inclusion Commitment

Starbucks values diversity and inclusion, encouraging applicants from varied backgrounds including people of color, women, LGBTQIA+, veterans, and those with disabilities to apply. The company ensures equitable hiring practices and reasonable accommodations for applicants with disabilities.