Shift Supervisor - Store# 04344, Brampton Power Centre

About the Role

As a Shift Supervisor at Starbucks, you will support the store manager in managing daily store functions throughout your scheduled shifts. In your role as a team leader, you will assign tasks and coordinate partners to deliver the iconic Starbucks Experience. This involves providing excellent customer service with timely delivery, high-quality beverages and products, and maintaining a clean and inviting store atmosphere. You will embody Starbucks' core values and guidelines, contributing to a workplace consistently recognized as exceptional and where employees are enthusiastic about their work.

Key Responsibilities

• Demonstrate integrity, honesty, and awareness that reinforce Starbucks' culture, values, and mission.
• Maintain composure during busy or unexpected situations to ensure smooth store operations and lead by example for the shift team.
• Continuously assess customer and store needs by observing the environment and customer behavior.
• Communicate relevant information to the store manager to enable the team to nurture the 'Third Place' atmosphere each shift.
• Support new partner onboarding by affirming successful actions and providing respectful coaching when necessary.
• Give constructive feedback to the store manager about partner performance during your shift.
• Help foster a positive team environment by identifying signs of partner morale or performance changes and reporting them to management.
• Create a supportive learning space with clear, respectful, and timely coaching to enhance operational performance during shifts.
• Deliver excellent customer service by putting customers first and engaging meaningfully with them.
• Identify and respond appropriately to customer needs.
• Build strong relationships with your shift teammates by recognizing their motivations and addressing their concerns.
• Execute store operations efficiently during assigned shifts.
• Manage opening and closing activities as scheduled.
• Adhere to all Starbucks operational policies, including cash handling, safety, and security to protect all partners.
• Ensure compliance with cash handling procedures and supervise the shift team’s adherence to these practices.
• Monitor barista performance throughout the shift to guarantee legendary customer service.
• Maintain consistent punctuality and attendance.
• Prepare high-quality beverages, whole bean coffee, and food items according to Starbucks' recipe and presentation standards.
• Follow health, safety, and sanitation requirements for product handling.
• Recognize and celebrate individual and team achievements using organizational resources and collaborate with the store manager for innovative recognition approaches.
• Utilize operational tools effectively to reach excellent store performance during shifts.

Experience and Skills

• Experience in customer service within retail or restaurant settings.
• Capability to direct and lead others effectively.
• Fast learning ability.
• Strong verbal communication skills.
• Understanding of the retail environment.
• Excellent interpersonal skills.
• Teamwork-oriented mindset.

Diversity and Inclusion

Starbucks is an equal opportunity employer dedicated to fostering a diverse and inclusive workplace. We welcome candidates from varied backgrounds, including people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. Applicants with criminal histories are considered in alignment with federal, provincial, and local regulations. Reasonable accommodations are available for applicants with disabilities upon request.