Shift Supervisor - Store# 04318, 401 & McCowan

Role Overview

As a Shift Supervisor at Starbucks, you will support the store manager by overseeing store operations during your shifts. You will lead and coordinate team members by assigning tasks to ensure customers receive outstanding service through quality beverages and products, all in a clean and welcoming store atmosphere. You will embody Starbucks' core values and play a key role in sustaining an environment that employees are passionate about.

Primary Responsibilities

• Uphold the culture, integrity, and mission of Starbucks with honesty and insight.
• Remain composed during busy or unexpected situations to maintain operational standards and serve as a positive role model.
• Monitor the environment and customer needs continuously to anticipate and address requirements effectively.
• Communicate key information to the store manager to help create the inviting "Third Place" atmosphere throughout shifts.
• Support new partner orientation by providing positive reinforcement and coaching when necessary.
• Offer feedback on partner performance to the store manager during shifts.
• Promote a positive team atmosphere by noticing changes in partner morale or performance and notifying management as needed.
• Provide clear, timely, and respectful coaching to enhance partner skills and operational excellence.
• Deliver excellent customer service by prioritizing customer satisfaction and fostering connections.
• Identify and respond quickly to customer needs.
• Build strong relationships within the shift team by understanding and addressing individual motivations and concerns.
• Manage store operations effectively during assigned shifts.
• Coordinate opening and closing tasks when assigned.
• Adhere to Starbucks' operational policies, including cash handling and safety protocols, to ensure partner safety.
• Enforce proper cash management practices among team members.
• Follow up with baristas to guarantee legendary customer service quality.
• Maintain consistent attendance and punctuality.
• Ensure quality and presentation standards for beverages, coffee beans, and food products are met consistently.
• Implement health, safety, and sanitation procedures for all products.
• Recognize and reward individual and team achievements using existing frameworks and collaborate with managers to develop new recognition methods.
• Use available operational tools to maintain shift excellence.

Experience and Skills

• Previous customer service experience in retail or foodservice environments.
• Strong ability to guide and manage others.
• Quick learner with effective verbal communication capabilities.
• Familiarity with retail systems and environment.
• Excellent interpersonal skills and teamwork orientation.

Equal Opportunity and Workplace Inclusion

Starbucks is dedicated to diversity and inclusion, welcoming applicants from various backgrounds, including people of color, women, LGBTQIA+, veterans, and individuals with disabilities. Candidates with criminal records will be fairly considered following all applicable laws. Accommodations for applicants with disabilities are available upon request by contacting the company directly.