Shift Supervisor - Store# 00167, Coquitlam

Role Overview

Join Starbucks as a Shift Supervisor, where you will support the store manager in overseeing store functions during assigned shifts. As a leader on the floor, you will organize the team and assign duties to ensure customers enjoy the Starbucks Experience through exceptional service, quality products, and maintaining a tidy atmosphere.

Key Duties and Responsibilities

• Act with integrity and promote Starbucks' culture, values, and mission.
• Stay composed during busy or unexpected situations to maintain operational standards and motivate the shift team.
• Continuously assess customer and store needs to anticipate and respond effectively.
• Communicate observations to the store manager to ensure a welcoming environment known as the Third Place.
• Assist in training new partners by reinforcing good practices and providing constructive, respectful feedback.
• Report partner performance to the store manager after shifts.
• Support a positive team atmosphere by identifying changes in morale or performance and informing management.
• Provide clear, timely coaching to enhance partner skills and ensure operational quality.
• Deliver outstanding customer service by prioritizing customer needs and establishing connections.
• Identify and address customer requirements as they arise.
• Develop strong team relationships by understanding and addressing individual motivations and concerns.
• Manage store operations during assigned shifts, including organizing opening and closing tasks.
• Comply with all operational policies, especially those related to cash handling and safety, to protect partners and customers.
• Ensure proper cash management practices by the shift team according to guidelines.
• Follow up with baristas during shifts to maintain high service standards.
• Maintain consistent attendance and punctuality.
• Prepare quality beverages, food, and whole bean products according to recipe and presentation criteria.
• Adhere to health, safety, and sanitation standards for all products.
• Recognize individual and team achievements using company tools and collaborate with management to find new recognition methods.
• Use operational tools effectively to achieve excellence during shifts.

Qualifications and Skills Required

• Experience in customer service within retail or restaurant settings.
• Leadership skills with the ability to supervise and assign tasks.
• Quick learner with effective verbal communication capabilities.
• Familiarity with retail environments.
• Strong interpersonal skills for team dynamics.
• Collaborative team player attitude.

Additional Information

Starbucks is proud to be an equal opportunity employer committed to diversity and inclusion in its workforce. We encourage applications from individuals of diverse backgrounds, including those from communities of color, women, LGBTQIA+ individuals, veterans, and people with disabilities.

Applicants with criminal histories will be considered fairly in line with applicable laws. The hiring opportunity is ongoing. Reasonable accommodations are available for applicants with disabilities; contact can be made via phone or email for assistance.

Benefit Information

Comprehensive benefits will be provided, details to be shared during the hiring process.