Shift Supervisor - Montana's Lloydminster

About Montana's

Montana’s BBQ & Bar is a vibrant gathering spot where BBQ enthusiasts, friends, and families come together to enjoy scrumptious barbecue favorites freshly prepared. We seek approachable, grounded team players passionate about delivering excellent BBQ and fostering a fun atmosphere.

Role Overview

As a Shift Supervisor at Montana's Lloydminster location, you will support daily leadership of restaurant operations. Together with the leadership team, you are accountable for both financial performance and non-monetary key metrics related to the restaurant's success.

Key Responsibilities

• Identify underlying causes of guest dissatisfaction and aid in crafting corrective and proactive measures.
• Address and resolve guest complaints effectively, ensuring root causes are remedied.
• Coach and mentor Q-Crew members to consistently deliver quality food, beverages, and a welcoming ambiance.
• Engage regularly with guests to gather feedback aimed at improving overall experience.
• Train and develop staff through coaching and performance enhancement strategies.
• Participate in training new hourly employees.
• Promote a culture of recognition focused on achieving key performance indicators and excellent guest satisfaction.
• Support the General Manager in creating an engaging, team-focused, and appreciative workplace.
• Monitor and enhance daily performance metrics such as guest and employee satisfaction, food safety, and profitability.
• Operate within labor budgets to optimize efficiency and profitability.
• Help implement business growth initiatives including marketing and sales drives.
• Ensure compliance with operational standards including food safety (HACCP), inventory management, and FIFO.
• Maintain restaurant opening/closing procedures and uniform standards.
• Complete and monitor daily operational checklists.
• Implement new menus, boards, and promotions according to brand standards.
• Manage cash controls, prepare daily deposits, and conduct safe audits per policy.
• Adhere to provincial employment, human rights, health and safety, WHMIS and responsible alcohol service regulations.
• Ensure proper control over cash and inventory practices.

Candidate Requirements

• Experience in hospitality environments.
• Strong communication and interpersonal skills for engaging guests and team members.
• Familiarity with Point of Sale (POS) systems.
• Ability to thrive in a fast-paced setting managing multiple priorities.
• Understanding and anticipation of excellent guest experiences.
• Conflict mediation and facilitation abilities to resolve staff and guest concerns promptly.
• Teamwork skills and high energy performance.
• Multitasking capabilities without sacrificing quality of service.

Benefits and Perks

• 20% employee dining discount valid at participating Recipe brands.
• Flexible work scheduling.
• A dynamic, energetic team environment.
• Competitive pay rates.
• Fun workplace atmosphere.
• Opportunities for growth and development within the restaurant.
• Career advancement with a company managing some of Canada's most reputable restaurant brands.

Additional Information

Recipe is dedicated to fostering a diverse, equitable, and inclusive work environment driven by core values including passion, curiosity, integrity, and accountability. Accommodations for applicants requiring support are available in compliance with human rights legislation via direct contact to the recruitment department.