Shift Manager

About The Gillis Organization and Position Summary

The Gillis Organization runs multiple McDonald's franchises across Bergen, Monmouth, Middlesex, and Ocean counties in New Jersey. The company strives to improve the customer experience by delivering excellent service paired with high-quality products, while creating a welcoming and appreciative environment for both patrons and employees.

This Shift Manager role plays a critical leadership role, supervising crew and other managers to ensure exceptional customer service, food quality, safety, and cleanliness during shifts. Managers lead weekly shifts, monitor operations, and collaborate with other managers to maintain high standards and meet business goals.

Compensation and Benefits

The hourly pay for this role ranges from $17 to $21, depending on experience and the specific location's volume. Employees are eligible for monthly bonuses tied to performance metrics.

The company offers an Accelerate Your Pay (AYP) program designed to reward hourly employees who advance their pay through meeting business needs.

Additional benefits include:

• Full coverage of medical and dental insurance
• Complete vision, life, and accident insurance
• $3,000 tuition assistance
• Paid time off: 5 days plus 5 vacation days
• Paid time off on your birthday
• Employee discounts through the McPerks program
• Free uniform and branded merchandise
• Complimentary employee meal during shifts
• Free English language classes and advising services
• College credit opportunities for McDonald's training
• Partnership with Colorado Tech University
• 401(k) plan with 4% company matching

Key Duties and Responsibilities

The position encompasses a broad set of responsibilities including planning for shifts, supervising and coaching crew, ensuring adherence to McDonald’s quality and service standards, and managing shift-level goals and safety protocols. Specific duties include:

• Ensuring food safety compliance
• Facilitating effective internal communication
• Managing inventory accurately
• Overseeing daily maintenance and cleanliness tasks
• Leading crew management and development
• Maintaining high standards in food preparation
• Delivering outstanding customer service
• Monitoring safety and security procedures
• Scheduling shifts effectively
• Conducting staff training

Qualifications and Work Environment

Candidates with prior leadership experience—preferably in restaurant, retail, or hospitality settings—are preferred. The role demands team players who can maintain flexibility in scheduling, thrive in a fast-paced environment, enjoy working with others, and demonstrate a strong passion for the restaurant industry.