Shift Manager

Overview

This role is within a restaurant independently franchised and operated, separate from McDonald’s USA corporate. The franchisee operates under a license to use McDonald’s branding and products but handles all employment decisions and responsibilities independently.

Job Description

The Shift Manager role requires leading shift operations to guarantee customers receive a fast, accurate, and friendly service experience. Duties include shift planning, team leadership, performance monitoring, and ensuring company standards for quality, service, cleanliness, safety, and profitability are met. Shift Managers also facilitate smooth shift handovers through effective communication.

Key Responsibilities

• Ensure food safety compliance and quality production of menu items.
• Maintain internal communication and coordination among team members.
• Manage inventory to support operational efficiency.
• Oversee daily maintenance and cleanliness standards.
• Lead, schedule, and coach crew members to deliver exceptional customer service.
• Enforce safety and security procedures during shifts.
• Assist departments in achieving their shift targets and goals.
• Support continuous training and development of staff.

Qualifications

Ideal candidates have previous leadership experience, preferably in restaurant, retail, or hospitality sectors. A flexible, positive team-player attitude who can thrive in a fast-paced environment is essential. Applicants must be at least 18 years old to serve as Shift Managers in corporate settings.

Additional Information

• Competitive compensation with paid vacation (15-25 days) and 10 paid holidays.
• Every 10 years, employees may receive an 8-week sabbatical.
• Educational benefits include opportunities to earn a high school diploma, college tuition assistance, and ESL classes through the Archways to Opportunity program.
• Comprehensive medical, dental, and vision insurance coverage.
• Flexible spending accounts with pre-tax options.
• Short- and long-term disability, life insurance, and accident insurance plans.
• Paid leaves of absence and service recognition awards.
• Employee resource connections and adoption assistance programs.
• A matching gifts program to support charitable giving.

Important Notice

Applicants acknowledge that employment is with an independent franchise operator, not McDonald’s USA. All application information is directed to the franchise employer, who alone manages hiring, discipline, staffing, and scheduling decisions. McDonald’s USA is not involved in employment decisions or application processing for this position.