Shift Manager

About Maiz Kitchens

Maiz Kitchens manages two brands: Maiz Mexican Kitchen and Harvest Salad Co., specializing in quick service restaurant (QSR) operations.

Role Overview

The Shift Manager is responsible for overseeing daily restaurant activities during assigned shifts, ensuring efficient service and adherence to operational standards.

Key Responsibilities

• Supervise and manage restaurant operations within the shift period.
• Provide leadership and direction to the crew for smooth service delivery.
• Assign specific tasks to team members and monitor their performance continuously.
• Ensure customer orders are prepared, packed, and dispatched promptly.
• Maintain strict standards of food quality, hygiene, cleanliness, and safety.
• Manage cash handling, digital payment processing, and POS system transactions accurately.
• Track inventory and stock levels, offering support for daily stock management.
• Liaise with kitchen staff to confirm availability of necessary ingredients and supplies.
• Address and resolve customer inquiries, complaints, and service issues professionally.
• Ensure compliance with opening and closing protocols of the restaurant.
• Monitor team attendance, grooming standards, discipline, and adherence to company policies.
• Train new staff on operational procedures and food safety standards effectively.
• Ensure all company standard operating procedures (SOPs), food safety regulations, and health protocols are strictly followed.
• Keep wastage under control and take measures to minimize operational losses.
• Prepare and maintain shift reports and handover documentation.
• Coordinate with Restaurant Manager or Area Manager to fulfill operational needs.
• Ensure fast and efficient service during peak hours while maintaining high customer satisfaction.

Required Qualifications and Experience

• A graduate with 1 to 3 years of experience in quick service restaurants, restaurants, or hospitality sectors.

Essential Skills

• Team leadership and crew management
• Customer service excellence
• Understanding of QSR and restaurant operations
• Cash handling and POS system management
• Inventory monitoring
• Problem-solving and decision-making
• Effective communication skills
• Awareness of food safety and hygiene practices
• Ability to thrive in a high-tempo work environment

Compensation and Benefits

• Monthly salary ranging from INR 18,000 to 27,000
• Accommodation and three meals provided during shifts
• Shift duration of 10 hours with paid overtime on an hourly basis
• Compulsory weekly day off

Additional Information

Candidates interested in further details or joining are encouraged to contact via call or WhatsApp at 8002362234 to become part of Maiz Kitchens and advance their careers in the QSR and food service industry.