Shift Manager

Company and Employment Details

This position is with a restaurant independently owned and managed by a licensed McDonalds franchisee, not directly by McDonalds USA. The franchisee operates under a license to use McDonalds trademarks and products but is a separate employer. Employment decisions including hiring, firing, discipline, supervision, staffing, and scheduling are solely the franchisees responsibility, and McDonalds USA does not receive employment applications nor participate in hiring decisions.

Role Overview

The Shift Manager provides leadership and oversight during shifts, ensuring customers enjoy a quick, accurate, and friendly service experience. Key duties include supervising crew members and managers, maintaining quality, service, and cleanliness standards, and overseeing safety, security, and profitability. Shift Managers also coordinate shift planning, monitor real-time performance, address issues proactively, and communicate shift details to incoming managers to guarantee operational excellence.

Key Responsibilities

• Ensure food safety compliance and standards.
• Facilitate effective internal communication across teams.
• Manage inventory to support smooth operations.
• Maintain daily cleanliness and conduct maintenance as required.
• Lead, coach, and manage crew members.
• Oversee quality food preparation and delivery.
• Deliver exceptional customer service consistently.
• Monitor and enforce safety and security policies.
• Manage employee scheduling efficiently.
• Conduct training and development for team members.

Candidate Requirements

• Previous leadership experience preferred, ideally in restaurant, retail, or hospitality settings.
• Demonstrated ability to work positively in team environments and adapt to fast-paced work conditions.
• Flexible availability to fulfill varied shift hours.
• Minimum age requirement: 18 years or older.

Compensation and Benefits

• Hourly wage between $20.13 and $20.63.
• One week of paid vacation based on average hours worked, awarded after one year in a managerial role.
• Paid sick leave accrued at one hour for every 40 hours worked.
• Health insurance options available for full-time employees working an average of 30+ hours per week.
• Tuition assistance up to $3,000 per year for managers (and $2,500 per year for crew members).
• Access to "Archways to Opportunity" education programs including high school completion, college tuition help, and ESL classes.
• Complimentary uniforms provided.
• National employee meal discount of 30%.
• Base pay increases of $0.25 after 90 days and $0.50 after one year of service.
• Overnight premium pay of $0.50 per hour for hours worked between 10 PM and 4 AM at 24-hour locations.

Additional Notes

This summary provides a general overview but does not encompass every duty of a Shift Manager role. Applicants acknowledge that employment is directly with the franchisee, not McDonalds USA, and all employment matters are administered by the franchisee.