Shift Lead

About the Role and Mission

At Aramark, their mission centers on enriching and nourishing lives across various environments such as workplaces, educational spaces, healthcare facilities, and recreational areas. They seek dynamic, passionate individuals to help fulfill this goal.

The Shift Lead position is based with Aramark Food Services at Boston Scientific, Galway. The role involves leading a shift and supporting the supervision of catering operations within the restaurant. This opportunity suits someone experienced in overseeing deli bars or similar food service environments with an emphasis on teamwork and service quality.

Key Responsibilities

• Lead by example in crafting high-quality, appealing food items, focusing particularly on the barista bar.
• Assist with supervising daily catering team activities to maintain consistent service standards.
• Manage stock monitoring, handle deliveries, and work to reduce waste.
• Ensure compliance with Health and Safety standards to maintain a safe workspace.
• Collaborate with the Unit Manager and assume managerial duties in their absence.
• Participate in onboarding, training, and development of team members.
• Deliver exemplary customer service, responding to requests, feedback, and complaints professionally.
• Ensure front-of-house areas are visually merchandised according to unit Standard Operating Procedures.
• Oversee smooth day-to-day operations of the catering facility.
• Complete required weekly administrative tasks and bookwork.
• Implement and uphold HACCP procedures and health regulations.

Candidate Requirements

• Fluent English communication skills.
• Strong customer service orientation.
• Experience with merchandising, brand management, and promotions is advantageous.
• Proven leadership experience managing a team.
• Keen eye for details.
• At least one year in a supervisory or assistant management role within a high-end café, coffee shop, or similar restaurant setting.
• Training in HACCP and food safety standards.
• Capable of problem-solving, working independently, and meeting tight deadlines.
• Experience handling cash and proficiency with computers.

Additional Information

Applicants will need to complete the application process via the Aramark careers portal as part of recruitment.

Aramark Northern Europe operates as an equal opportunity employer, handling all applications confidentially.

Aramark services span food, retail, property, and facility management sectors with a strong presence in the EMEA region and ties to globally recognized brands. The organization supports a workforce of over 270,000 and boasts annual revenues exceeding $14 billion.