ServiceNow Developer - Support Project

About the Role

Atos is seeking an experienced ServiceNow Developer to join their support project team based in Bangalore, Chennai, or Mumbai. The role involves supporting large enterprise clients, primarily in the insurance sector, through extensive ServiceNow platform development, maintenance, and operational support.

Key Responsibilities

• Coordinate, plan, test, and execute platform clones and version upgrades of the ServiceNow environment, ensuring proper impact assessments and validations are completed before and after upgrades.
• Continuously monitor platform health, performance, and compliance through health scans and operational reviews, and implement remediation strategies for identified risks.
• Deliver advanced platform support and development for various ServiceNow modules such as ITSM, IRM, TPRM, GRC, BCM, and Vendor Risk (VR).
• Troubleshoot, configure, enhance, and customize the platform to maintain and boost overall stability and performance, including maintenance of Service Catalog, Service Level Management, and ITSM features.
• Develop complex ServiceNow scripts and components such as Business Rules, Client Scripts, UI Policies, ACLs, Script Includes, Workflows, and Service Portal elements.
• Create, manage, and troubleshoot integrations using Web Services, REST/SOAP APIs, JDBC, middleware, and other integration technologies.
• Promote automation in platform operations, including health checks, monitoring, testing, and deployment processes to increase efficiency and reduce manual efforts.
• Lead initiatives to implement ServiceNow AI features, such as AI Search and Task Intelligence, integrating them seamlessly into existing operations.
• Drive deployment and release management by drafting and executing deployment plans, validation procedures, and ensuring production readiness.
• Handle complex incident, problem, change, and request resolutions, collaborating with internal teams, ServiceNow experts, and implementation partners as needed.
• Respond promptly to system alerts and customer issues, performing root cause analyses and ensuring timely issue resolution consistent with support SLA.
• Lead regular health scans, audits, and compliance checks, translating findings into actionable plans and tracking their completion.
• Design, document, and deploy quality ServiceNow solutions following best practices, security guidelines, and maintainability standards.
• Develop and uphold operational standards including SOPs, knowledge articles, runbooks, and comprehensive handover materials with vendors and partners.

Experience & Domain Knowledge

• At least 5 years of hands-on experience working with the ServiceNow platform covering operations, development, upgrades, troubleshooting, and enterprise application support.
• Deep understanding of the insurance industry and the capability to interpret business requirements into efficient ServiceNow solutions.
• Experience working with large insurance enterprise clients and effectively engaging with both business and technical stakeholders.
• Familiarity with Service Portfolio Management (SPM) and Configuration Management Database (CMDB) is highly desirable.

Additional Information

• Shift timings: 2:00 PM to 11:00 PM IST.
• Locations available: Bangalore, Chennai, Mumbai.

Eligibility

Applicants must be graduates from any discipline.